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Program Coordinator I - Pomona Hope for Homes Services Center

Adult Services | Pomona, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Supervises operation and quality assurance procedures essential for successful operations
  • Develops programs based on performing assessment of need within the organization
  • Maintains required, records, reports and statistics for administrative, quality assurance, safety and control purposes
  • Completes weekly case conferencing.
  • Manage and coordinate programmatic monthly meetings with staff
  • Meets weekly and conducts one-on-one meetings with all reporting staff
  • Advise senior management regarding future program direction
  • Develop and maintain inter-agency and community relationships
  • Evaluate program effectiveness and make recommendations to senior management for program changes and improvements
  • Works with Program Manager to implement new projects and procedures to ensure program performance is exceeding expectations
  • Coordinates the development, implementation and evaluation of departmental or program area policies and procedures designed to improve operational efficiency
  • Maintain strict confidentiality of employees, clients, company and vendor’s data and handle sensitive and critical information with professionalism and discretion
  • Facilitate and/or attend small and large group meetings and training's as needed or required
  • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
  • Direct a full range of professional and para-professional employees in efficient program operations
  • Collaborate with other Adult Services program staff to formulate plans for effective recovery activities
  • Monitor program compliance to funding sources' regulations as well as internal policies and procedures
  • Other duties as assigned



  • Bachelor's degree in social work or related field, or equivalent combination of education and work experience (4 years of related work experience is equivalent to a bachelor's degree)


  • Minimum 1 year of experience as a lead case manager, program coordinator, or program specialist, or equivalent supervisory experience guiding and overseeing staff

Special Skills and Knowledge Required to Perform this Position:

  • Knowledgeable of veteran resources available at the local, state, and national level

Skills and Abilities:

  • Ability and desire to work with people from various backgrounds
  • Ability to communicate clearly and effectively through verbal and written correspondence
  • Ability to multi-task and effectively adapt/work under deadlines
  • Ability to lift up to 25 pounds

Preferred Qualifications: 

  • 2 years of experience as a lead case manager, program coordinator or program specialist or equivalent supervisory experience guiding and overseeing staff
  • Master’s degree from an accredited college or university preferred 

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.