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Program Coordinator - (Homes For Heroes)

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Bridge Housing provides a safe, low-barrier and supportive twenty-four (24) hour residence to veterans experiencing homelessness, while they are assisted as quickly as possible into permanent housing. Bridge Housing for Veterans works in collaboration with LAHSA and the Coordinated Entry System (CES) for veterans experiencing homelessness in Los Angeles County. Bridge Housing for Veterans should fit seamlessly with CES Program components which serve veterans and be prioritized for veterans who areexperiencing homelessness in SPAs/Regions with limited GPD or Transitional beds for veterans, or not eligible to be served by other Bridge Housing or shelter programs.


  • Report to the Assistant Director and Director of Veteran Services
  • Oversee casework services performed by a unit of 4 Case Managers and 1 HMIS Specialist
  • Ensure the appropriate implementation of VOA and LAHSA policies and procedures
  • Reviews the work of Case Manager engaged in Bridge Housing Case Management services
  • Create and work within a team environment to ensure all staff are knowledgeable and familiar with the LAHSA contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
  • Conducts unit meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of case management techniques
  • Provide supervision of case management staff and overseeing case management services
  • Participates in and conduct in-service training programs and staff development activities
  • Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals


  • Bachelors in a related field (Social Work, Psychology, Human Services, etc.)
  • Masters of Social Work (MSW) from an accredited institution preferred
  • Possess a State of California current license (LCSW)  with no restrictions
  • At least 2 years of experience working with veterans/active duty, people in recovery and/ or homelessness individuals
  • Supervisory experience in homeless services or related social services field with strong skills in staff supervision and implementation and development of policies and procedures
  • Familiarity and ease working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma
  • Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stake holders

Additional Requirements:

  • U.S. Armed Forces Veteran preferred
  • Basic knowledge of psychosocial treatment modalities, especially cognitive behavioral therapy (CBT), dialectical behavior therapy skills training (DBT), motivational interviewing (MI), relapse prevention (RP), Seeking Safety preferred
  • Effective written and oral communications skills with people from varied backgrounds
  • Proven working knowledge of Microsoft Office; ability to learn and use program-specific software
  • Valid California driver’s license and access to dependable transportation with adequate insurance

VOALA is an Equal Opportunity Employer