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Program Coordinator - (CES)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Under general supervision the Program Coordinator will:

  • Supervises operation and quality assurance procedures essential for successful operations
  • Develops programs based on performing assessment of need within the organization
  • Maintains required, records, reports and statistics for administrative, quality assurance, safety and control purposes
  • Completes weekly case conferencing
  • Manage and coordinate programmatic monthly meetings with staff
  • Meets weekly and conducts one-on-one meetings with all reporting staff
  • Advise senior management regarding future program direction
  • Develop and maintain inter-agency and community relationships
  • Evaluate program effectiveness and make recommendations to senior management for program changes and improvements
  • Works with Program Manager to implement new projects and procedures to ensure program performance is exceeding expectations
  • Coordinates the development, implementation and evaluation of departmental or program area policies and procedures designed to improve operational efficiency
  • Maintain strict confidentiality of employees, clients, company and vendor's data and handle sensitive and critical information with professionalism and discretion
  • Facilitate and/or attend small and large group meetings and training's as needed or required
  • Ensure all staff members receive orientation and appropriate training in accordance with organizational standards
  • Direct a full range of professional and para-professional employees in efficient program operations
  • Collaborate with other Adult Services program staff to formulate plans for effective recovery activities
  • Monitor program compliance to funding sources' regulations as well as internal policies and procedures
  • Other duties as assigned


  • Bachelor's degree in social work or related field, experience will be considered in lieu of education
  • At least 3 - 5 years clinical experience required
  • Minimum of two years project and people management experience, or similar experience
  • Must have experience in working with all types of homeless populations
  • Must be flexible and willing to work weekends/evenings as necessary
  • Preferred experience in working with crisis intervention(s)
  • Experience with managing public contacts required
  • Experience with report development for public funders required
  • Must be extremely self-motivated, a self-starter and a problem solver
  • Excellent interpersonal skills and a commitment to helping others reach their full potential
  • Must be flexible, possess the ability to take direction and enjoy working both independently and autonomously when necessary
  • Tuberculosis screening updated annually

Additional Requirements

  • Knowledge of domestic violence, poverty, and federally funded mainstream programs such as General Relief, Social Security Disability
  • Proficiency with Microsoft Office; HMIS database experience strongly preferred
  • Effective written and oral communication skills; bilingual (Spanish) preferred
  • Must be over the age of 18
  • Valid California driver’s license, insurance and reliable transportation
  • Demonstrated proficiency in MS Word and Excel as well as Internet use

VOALA is an Equal Opportunity Employer