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Program Coordinator (Benefits Advocacy - LA )

Adult Services | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Program Coordinator is responsible for providing oversight to a team of Benefits Specialists.  Duties will include monitoring claim submissions for accuracy and timeliness, working with a team to support homeless participants' access different streams of government benefits, including DDI, SSDI, CAPI, and VA benefits, and devising and implementing plans and partnerships to facilitate outreach and effectiveness of the overall program goals.  Qualified candidates will have first-hand knowledge of how to provide direct services to people experiencing homelessness, with a background in benefits advocacy.  This position will supervise a team, manage multiple projects, and work collaboratively with community partners. 

  • Work in conjunction with the Program manager, Benefits Specialists and Administrative Assistant to identify program objectives, with clear goals for meeting or exceeding program requirements
  • Ensure the accuracy and completion of claim applications through review of claims before submission
  • Ensure the equity and ease of access to all participants through monitoring all aspects of the claim process, to pre-screening, assessment, submission, referrals and appeals
  • Meet with program staff regularly to provide supervision and support
  • Maintain required records, reports and statistics for administrative, quality assurance, safety and control purposes
  • Evaluate program effectiveness and make recommendations to senior management for program changes and improvements
  • Monitor program compliance to funding sources regulations as well as internal policies and procedures


  • Bachelor's degree in social work or related field
  • Must have 3-5 years of program-level supervision and oversight
  • Must have a working knowledge of government benefits claims and the appropriate methods of claim submission
  • Valid California driver's license, insurance and reliable transportation preferred
  • Excellent oral and written communication skills and a genuine desire to model and facilitate productive communication in the workplace
  • Excellent organizational and motivational skills as well as the ability to change as needed
  • Demonstrates ability of excellent computer skills and proficient in Microsoft Office, email and the internet
  • Tuberculosis screening updated annually
  • Experience supervising a staff
  • Flexible and willing to work weekends/evenings as necessary

Preferred Skills:

  • Bilingual in English and Spanish
  • Experience in working with crisis intervention(s)
  • SOAR and DVA certified
  • Director knowledge of benefits application process and procedures
  • Benefits advocacy strongly preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law