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Program Assistant Family and Community Engagement Los Angeles

Children Services – Head Start – Childcare | Greater Los Angeles Area, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

VOALA services for children place an emphasis on Education, Literacy, and Health. The skills and confidence gained from our programs promote a stable home life and ensure a smooth transition into kindergarten and beyond. Working closely with the family unit and the community itself, we encourage the development of a positive narrative for our children providing internal voices of confidence, kindness, hope and accountability to building a stronger future.


For children aged three to five we offer early education, child development, nutrition, parenting support and preparation for elementary school. All children receive educational experiences that are developmentally, culturally, and linguistically appropriate. The focus is on readiness to move to kindergarten.  Literacy, numeracy, and social/emotional development are areas measured for growth and development.

Children also receive a broad array of health services including screenings and referrals, maintenance of immunization schedules, nutrition assessments and follow-ups, mental health assessments as part of initial screenings, and determination if any mental or physical delays are present.  Enrolled children receive healthy meals, along with an assessment of their nutritional needs and the necessary follow-ups.  Nutrition education is available for parents and incorporated into daily classroom activities for the children.


The Program Assistant will provide support to Family Service Specialists or Community Partnership Supervisor in designated areas such as program governance and family and community engagement. Assistance will be provided in planning, intra-agency procedure formation, and coordination, personnel supervision, staff development and evaluation, inter agency liaison, mobilization of community resources, client advocacy, reports and referrals.


  • Provides support and training to Family Advocates’ on Strengths and Needs Tool and Individualized Family Partnership Agreement.
  • Work with family advocates to ensure proper case management and follow up with families. Establish formal and effective lines of communication between staff in order to facilitate coordination and efficient flow of communication.
  • Assist with coordination of Policy Council and Parent Center Committee Meetings.
  • Must use a computerized data system to input, retrieve and update required data
  • Assist with record keeping of files and monitor family files.
  • Assist and facilitate in parent involvement activities and training.
  • Accurately review volunteer time sheets, prepare and submit reports and administrative forms in a timely manner.
  • Collect and process parent center activity request and monitor site budgets.
  • Participate in meetings relevant to area such as Family Advocate meetings, Community meetings, Site Supervisor meetings and Parent Center Committee meetings
  • Coordinates social service area activities with other area specialists such as Child Development Supervisors, Mental Health Supervisors, Teachers and Family Advocates.
  • Other duties as required



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California Driver’s License


  • High School Diploma or GED equivalent


  • Minimum of 2 years of relevant experience in social work, case management in health, disabilities, mental health or parent involvement. (Associate of Arts degree in Social Services or related field can be used in place of the 2 years of experience)


  • Accurate data management, documentation and record-keeping skills.
  • Knowledge of Early Head Start/Head Start program


  • Excellent computer skills
  • Microsoft Office (Outlook, Word, Excel)


  • Flexible schedule (may include some evening or weekend hours.)
  • Ability to handle multiple tasks simultaneously and meet deadlines
  • Strong customer service focus
  • Ability to work with culturally diverse population
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with and without reasonable accommodation including meeting qualitative and quantitative productivity standards


  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate.
  • Demonstrates excellent organizational skill and attention to detail.


  • Bilingual in English and Spanish (written and verbal)
  • Demonstrates excellent organizational skill and attention to detail.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.