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Program Assistant ERSEA North Hollywood

Children Services – Head Start – Childcare | North Hollywood, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

ERSEA - (Eligibility, Recruitment, Selection, Enrollment and Attendance) 

Through our Children Services Division, we work with children (ages 2 – 10) and their families to provide the skills, confidence and stable home life necessary for a smooth transition into kindergarten and beyond.


  • Assist with implementation of the Eligibility, Recruitment, Selection, Enrollment Attendance (ERSEA) plan
  • Assist in preparing reports and records on ERSEA activities
  • Analyze any pattern of absenteeism that falls below Attends all meetings required by the funding source and agency management; prepares and submits required reports promptly and accurately
  • Monitors Child+ database for any possible terminations to ensure full enrollment is reached
  • Monitors Child+ database daily attendance to ensure that we meet minimum 85% average daily attendance and meal count to ensure data information is complete & accurate
  • Assist in accurately preparing and submitting required reports and administrative forms in a timely manner
  • Assist with record keeping of files and monitor family files
  • Work closely with Family Advocates and Home Visitors to input data in database
  • Work as a team to establish and maintain direct communication channels among the family, program staff, FSS’s, administrative staff and community members;
    • Must use a computerized data system to input, retrieve and update required data;
    • Studies management methods in order to improve workflow and simplify reporting procedures
  • Implements program-operating practices, such as record keeping systems, personnel and budgetary requirements, and performance standards and recommends development of new systems or revision of established procedures
  • Coordinates collection and preparation of operating reports, such as time-and-attendance records, termination, new hires, transfers, budget expenditure, and statistical records for performance data
  • Type correspondences, reports, memorandum, proposals, and financial statements.  Maintains informational and/or operational records
  • Other duties as required and is subject to change at any time



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver's license and access to automobile with adequate insurance (or have easy access to other means of reliable transportation) to make home visits and travel to other school sites
  • Must be at least 18 years of age


  • Proof at the time of hire
    • TB clearance within 6 months prior
    • Annual Influenza vaccination (between Aug 1 – Dec 1)
    • Pertussis (whooping cough) and measles immunization
  • Health screening at the time of employment
  • Requires ability to interact with children in a busy environment including, but not limited to:
    • Able to lift up to 50 lbs.
    • Frequently kneel and squat
    • Ability to move quickly


  • High school diploma or a combination of education and relevant experience (two years total)


  • Minimum of 1 year of general office, administration and/or clerical experience or a formal degree or certification in Business Administration or related discipline can be combined with relevant experience to meet the time requirement
  • Relevant experience may be in social work, case management in health, disabilities, mental health or parent involvement aide in an Early Head Start/Head Start program


  • Excellent computer skills including strong working knowledge of Microsoft Word and Excel


  • Must be able to effectively communicate orally and in writing including English grammar, spelling, punctuation and sentence structure
  • Good interpersonal skills including relationship building
  • Good oral and written communication skills
  • Ability to work independently
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate  


  • Associate Degree in Social Services, Health or related field
  • 2 years of general office, administration and/or clerical experience
  • Bilingual in English and Spanish (written and verbal)


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.