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Prevention Case Manager Opioid Prevention

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Opioid Prevention Program

As part of the Los Angeles Opioid Early Intervention Program, VOALA will improve and expand access to a continuum of opioid use disorder early intervention and treatment services, in order to reduce opioid use disorders among youth ages 12-24. Treatment will be coordinated with agency and community providers, including access to Medication Assisted Treatment, for youth and young adults ages 12-24 and their families in Los Angeles County.


The Prevention Case Manager provides intensive case management services to clients, and conducts drug prevention curriculum to assigned service area.  The Case Manager is the primary point of contact to coordinate services and care for assigned clients, using selected Evidence Base Practices including: This is (Not) About Drugs (TINAD) curriculum, trauma-informed care, positive youth development, Motivational Interviewing, and harm reduction.


  • Conduct and facilitate drug prevention curriculum for at-risk youth on an ongoing basis
  • Provide outreach to young women who may have a history or substance use
  • Connect youth to resources, providing referrals when necessary
  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
    • Assess barriers facing the clients and develop a recovery plan
    • Coordinate individualized planning with clients to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates case conferences with treatment providers, consults with service team, monitors progress of clients on recovery plan, assists clients to meet the agreed upon goals.
  • Keep records and documentation in accordance with program policies and procedures
  • Share personal experiences, skills, strengths, supports and resources to youth participants
  • Work with team of service providers to ensure that outreach is being conducted both face-to-face and    through social media outlets and that young women at risk of opioid misuse are being actively recruited into program
  • Work with treatment providers to refine curriculum and troubleshoot programmatic issues
  • Actively help train and assist other treatment providers in Los Angeles County on the approved prevention curriculum
  • Other duties as required



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Associate’s Degree (Social Work, Social Services, public administration, public health or related field), or
  • A combination of education and relevant experience (two years’ total)


  • Must be familiar with the challenges facing at-risk youth.
  • Two years' experience working with substance abusing youth, case management, and substance abuse prevention


  • Case Management ethics, HIPAA, clinical documentation methods, client focused ideology


  • Basic Microsoft operating system navigation, outlook, word, excel, and power-point


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
  • Ability to communicate effectively in oral and written English language
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Build rapport with those encountered in all aspects the work day
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Follow instructions and VOALA procedures
  • Learn and apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace


  • Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field
  • 2 year of experience working with target population (youth aged 12-24)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.