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Payee Specialist - LAHSA (SPA 6 West Compton)

Adult Services | Compton, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Payee Specialist provides payee services to mentally/physically disabled clients by assisting them with the budgeting of their Supplemental Social Security and/or Social Security income or other benefits they are receiving while supporting the payee specialists with their case load and clients.


  • Provide payee support services to the mentally ill, homeless or near homeless, physically disabled and aging populations to assist them with the budgeting of their Supplemental Social Security and/or Social Security income, and other benefits one may be entitled to as their Representative Payee as recognized by the Social Security Administration
  • Use benefits received for client to meet current needs with food, clothing and shelter
  • Ensure clients bills are paid on time
  • Provide proper accounting to Social Security for the use of client’s benefit funding
  • Responsible for the intake, processing and explaining of the Payee Services Program to the respective client
  • Process and mail all checks that need to be written for that particular day to ensure clients’ bills are paid in a timely manner
  • Responsible for completing and filing all necessary paperwork from the Social Security Administration, including yearly Representative Payee Reports
  • Maintain accurate client notes and complete monthly budgets for each client to show how income will be distributed
  • Assist accountants with accounting duties as requested
  • Other duties as assigned

Required Background and Skills:

  • Excellent oral and written communication skills
  • Ability to maintain accurate records and present data contained in those records in a timely manner
  • Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.)


  • Bachelor’s Degree in social services, business or public relations field or equivalent combination of education and  work experience


  • Must have minimum one year of experience working with homeless and mentally ill populations
  • Must have minimum one year experience handling budgets, finances and sensitive information
  • Demonstrated experience working with vulnerable populations
  • Experience multi-tasking and meeting multiple deadlines at once

Special Skills Required to Perform this Position:

  • Ability to relate effectively with people
  • Effective oral and written communication skills
  • Ability to maintain confidentiality
  • Ability to exercise patience, understanding, creativity, and flexibility
  • Ability to perform under circumstances of possible emotional stress and conflict, dealing with un-cooperative clients.
  • Ability to work a regular schedule provided by your direct supervisor

Preferred Skills for this Position:

  • Accounting software experience, preferably Quick Books Pro
  • Knowledge of communities where Payee Services are provided
  • Experience as a Payee Specialist

                                                   VOALA is an Equal Opportunity Employer