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Payee Specialist - DHS - (SPA 4 DTLA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Payee Specialist provides payee services to mentally/physically disabled clients by assisting them with the budgeting of their Supplemental Social Security and/or Social Security income or other benefits they are receiving while supporting the payee specialists with their case load and clients.


  • Provide payee support services to the mentally ill, homeless or near homeless, physically disabled and aging populations to assist them with the budgeting of their Supplemental Social Security and/or Social Security income, and other benefits one may be entitled to as their Representative Payee as recognized by the Social Security Administration
  • Data entry to E-Guardianship as well as HMIS
  • Use benefits received for client to meet current needs with food, clothing and shelter
  • Ensure clients bills are paid on time
  • Provide proper accounting to Social Security for the use of client’s benefit funding
  • Responsible for the intake, processing and explaining of the Payee Services Program to the respective client
  • Process and mail all checks that need to be written for that particular day to ensure clients’ bills are paid in a timely manner
  • Responsible for completing and filing all necessary paperwork from the Social Security Administration, including yearly Representative Payee Reports
  • Maintain accurate client notes and complete monthly budgets for each client to show how income will be distributed
  • Assist accountants with accounting duties as requested
  • Other duties as assigned

Required Background and Skills:


  • Bachelor’s Degree in social services, business, public relations, or related field, or equivalent combination of education and work experience.


  • Must have minimum one year of experience working with homeless and mentally ill populations
  • Must have minimum one-year experience customer service
  • Demonstrated experience working with vulnerable populations
  • Experience multi-tasking and meeting multiple deadlines at once

Special Skills Required to Perform this Position:

  • Ability to relate effectively with people
  • Ability to handle budgets, finances and sensitive information
  • Effective oral and written communication skills
  • Ability to maintain confidentiality
  • Ability to exercise patience, understanding, creativity, and flexibility
  • Ability to work a regular schedule provided by your direct supervisor
  • Ability to maintain accurate records and present data contained in those records in a timely manner
  • Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.)

Preferred Skills for this Position:

  • Accounting software experience, preferably E-Guardianship
  • Knowledge of communities where Payee Services are provided
  • HMIS knowledge preferred
  • Experience as a Payee Specialist                                    
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.