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Payee Specialist – DHS - (SPA 3 West Covina)

Adult Services | West Covina, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Payee Specialist provides payee services to mentally/physically disabled clients by assisting them with the budgeting of their Supplemental Social Security and/or Social Security income or other benefits they are receiving while supporting the payee specialists with their case load and clients.


  • Provide payee support services to the mentally ill, homeless or near homeless, physically disabled and aging populations to assist them with the budgeting of their Supplemental Social Security and/or Social Security income, and other benefits one may be entitled to as their Representative Payee as recognized by the Social Security Administration
  • Use benefits received for client to meet current needs with food, clothing and shelter
  • Ensure clients bills are paid on time
  • Provide proper accounting to Social Security for the use of client’s benefit funding
  • Responsible for the intake, processing and explaining of the Payee Services Program to the respective client
  • Process and mail all checks that need to be written for that particular day to ensure clients’ bills are paid in a timely manner
  • Responsible for completing and filing all necessary paperwork from the Social Security Administration, including yearly Representative Payee Reports
  • Maintain accurate client notes and complete monthly budgets for each client to show how income will be distributed
  • Assist accountants with accounting duties as requested
  • Other duties as assigned

Required Background and Skills:

  • Excellent oral and written communication skills
  • Ability to maintain accurate records and present data contained in those records in a timely manner
  • Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.)


  • Bachelor’s Degree in social services, business or public relations field or equivalent combination of education and  work experience


  • Must have minimum one year of experience working with homeless and mentally ill populations
  • Must have minimum one year experience handling budgets, finances and sensitive information
  • Demonstrated experience working with vulnerable populations
  • Experience multi-tasking and meeting multiple deadlines at once

Special Skills Required to Perform this Position:

  • Ability to relate effectively with people
  • Effective oral and written communication skills
  • Ability to maintain confidentiality
  • Ability to exercise patience, understanding, creativity, and flexibility
  • Ability to perform under circumstances of possible emotional stress and conflict, dealing with un-cooperative clients
  • Ability to work a regular schedule provided by your direct supervisor

Preferred Skills for this Position:

  • Accounting software experience, preferably Quick Books Pro
  • Knowledge of communities where Payee Services are provided
  • Experience as a Payee Specialist


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law