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Outreach Worker Jail In Reach

Adult Services | Compton, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Jail in Reach will provide targeted services to the most vulnerable Medi-Cal populations in Los Angeles County through interventions and work force strategies incorporated into the program.  This program will bring together health and social service providers across the County to build a more client-centered and community-based system of care, and deliver seamless, integrated and coordinated care to the County's neediest populations.  The vision of this program is to provide a holistic recovery model for Justice-Involved Populations (Individuals reintegrating into the community from the Los Angeles County Jail or California State Prison.


It is desirable that Outreach Workers possess "lived experience" to meaningfully connect with clients.  Outreach Workers will provide the resources and support needed to improve overall health, social, and economic outcomes of the client. Justice-Involved Populations face numerous challenges, including family estrangement, unemployment, homelessness, and complex medial heath and/or behavioral/mental health conditions.


  • Assist with health system navigation:
    • Making health appointments (primary care, specialty care, behavioral health, SUD treatment).
    • Accompaniment to health appointments.
    • Assisting and teaching clients about their health care and services available to them.
    • Assisting with social services navigation, including benefits and housing, as well as social supports, employment, legal and compliance with Probation/parole supervision, if applicable.
  • Provides street outreach, engagement, crisis stabilization, trauma-informed case management, and referral services for runaway and homeless youth
  • Conducts initial and comprehensive street screenings, immediate needs assessments, and crisis stabilization to develop a case plan for each client.
  • Assists in developing Individual Service Plans (ISP) and linkages with services, and maintaining accurate records of participant progress.
  • Assists program staff in integrating positive youth development strategies and other evidence-informed practices to provide a holistic service approach including providing life skills through “teachable” moments.
  • Provide crisis intervention if needed, and make referrals to appropriate community resources.
  • Maintain complete client records, daily activity logs, mileage logs, HMIS, and other reports as directed.
  • Other duties as assigned.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verification.


  • High school diploma (or GED/High School Equivalence Certificate).


  • Lived experience.
  • 1 year of experience working with homeless families/individuals or people in recovery.


  • Proficiency with Microsoft operating system skills: Outlook, Office, Word, Excel.


  • Developing relationships with community providers as well as a variety of service stakeholders (school, health and public benefit agencies).
  • Have a history with incarceration and have demonstrated a period of stability and successful reintegration into the community following incarceration.


  • Ability to develop relationships with community providers, funders as well as a variety of service stakeholders.


  • Patient, able to be a calming influence in stressful situations.
  • Employ a "whatever it takes approach" to assist clients in their transition from Jail or Prison to community reintegration and stabilization.


  • Bilingual in English and Spanish (written and verbal).
  • Ability to read and understand written instructions in English.
  • HMIS database experience.
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.