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Outreach Specialist - (SSVF - LA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The SSVF Outreach specialist provides key linkages to veteran households who require services. The following duties may be handled in conjunction with Veteran's Administration staff, when applicable.


The SSVF Outreach Specialist responsibilities are summarized as:

  • Conducts comprehensive assessments (CES surveys, vulnerability index tools etc.) to determine appropriate housing options, case management and other supportive service needs
  • Maintain and build partnerships and coalitions with other community and government agencies
  • Responsible for networking, collaborating and assisting participants in locating and obtaining housing in an expedient manner in line with the Housing First Model
  • Implements and consistently practices harm reduction, trauma informed care, housing first and integrated care interventions
  • Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner
  • Able to work in a multi-disciplinary team environment, utilizing professional, open and respectful communication
  • Maintains a solution focused, strengths based and client centered approach with managers, co-workers and clients of VOALA
  • Ensures performance management standards are met through ongoing supervision addressing barriers as they arise
  • Maintains client records according to HIPAA and adheres to all client confidentiality requirements and standards
  • Complies and maintains familiarity with agency and program policies and procedures and other applicable regulations
  • Attends and participates in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development
  • Models VOALA approach, mission, and core values in all communication, correspondence, community events, coalitions and advocacy efforts
  • Reports to work on time and maintains reliable and regular attendance
  • Reach out to low-income veteran households throughout Los Angeles County
  • Monitor and documents outreach progress and process
  • Provide SSVF information and referrals to community based organizations
  • Screen and evaluate veteran households for eligibility of SSVF services
  • Develop emergency support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, self-sufficiency and family stabilization
  • Conduct crisis intervention as necessary
  • Manage veteran household caseload as required
  • Other duties as assigned



  • Bachelor’s Degree or equivalent combination of education and work experience


  • 1-year experience working with veterans, homeless, and/or substance abuse victims
  • 1-year experience doing client intakes, ensuring all supporting documents are verified and on file


  • Knowledgeable of veteran resources available at the local, state, and national level

Technology Skills:

  • Proficient with Microsoft Office suite/products and internet
  • Data entry and spreadsheet management

Skills and Abilities:

  • Able to lift up to 25 pounds
  • Valid California driver’s license and insured automobile
  • Able to communicate clearly and effectively through verbal and written correspondence

Preferred Qualifications:

  • 1 - 3 years experience working with veterans, people in recovery and/or homeless individuals
  • Experience engaging the community and discussing program with community partners is a plus
  • Bachelor’s degree from an accredited college or university preferred
  • Experience conducting street outreach highly preferred
  • Experience with HMIS a plus
  • US Armed Forces Veteran preferred
  • Database experience (HMIS) preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.