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Outreach Specialist - (R.I.S.E. OC)

Adult Services | Santa Ana, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Develop a one on one relationship with participant by providing support, guidance, and concrete assistance, focusing on the needs of the participant
  • Must function as both a positive role model and mentor for the participant in their family system and community
  • Support case manager with outreach and engagement
  • Assist in leading life skills training's
  • Be able to provide telephone support and crisis de-escalation to participants twenty-four (24) hours a day, seven (7) days a week, including holidays through an on-call system after normal direct service hours
  • Others duties as assigned


  • Must have a High School Diploma or GED
  • Must have 1 year of in direct care service provision to the target population or personal experience
  • Must be at least 24 years old
  • Must be extremely self-motivated, a self-starter and a problem solver
  • Must have a strong understanding of child abuse issues, sexual exploitation, and trauma informed care and the dynamics of sexual exploitation of children
  • Must be flexible and willing to work weekends/evenings as necessary
  • Excellent organizational and motivational skills as well as the ability to work well in a fast-paced environment and handle multiple tasks at once with attention to detail; and adapt to change as needed
  • Must be flexible, possess the ability to take direction and enjoy working both independently and autonomously when necessary
  • Demonstrates ability of excellent computer skills and proficient in Microsoft Office, email and the internet
  • Experience working with people from diverse backgrounds 
  • Managing multiple projects
  • Working collaboratively with community partners

Additional Requirements:

  • Effective written and oral communications skills
  • Valid California driver's license
  • Bilingual in English and Spanish (preferred)

VOALA is an Equal Opportunity Employer