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Operations Manager

Corporate | Downey, CA | Full Time

Job Description

About Us:

VOALA - Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Southern California Alcohol and Drug Programs

Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a
 501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.


The Operations Manager is generally responsible for identifying and marshalling the resources necessary to achieve the organization's goals through the various programs operated by operated by VOALA and its affiliate SCADP.  Specifically: multiple programs providing to clients individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success.   The Operations Manager will stay up-to-date on the rules and regulations involved in providing federal or state public services, and direct resources toward creating links with other non-profit organizations in order to pool resources and coordinate efforts. The Operations Manager is also responsible for monitoring and renewing facility licensing and ensure facilities are up to code with health and safety regulations.

Reporting to the Assistant Director, the Operations Manager will perform the following:  


  • PROGRAM DEVELOPMENT: In collaboration with the Assistant Director and the Program Managers, develop and manage program budgets, programmatic and individual performance goals, and service delivery for SCADP and VOALA programs in accordance with the various grant/contract/state requirements
    • Develop program policies, procedures, plans, and associated communications needed to operate residential and non-residential programs serving various populations of underserved individuals
    • Develop policies, procedures and records shall support CARF accreditation and meet all local, state, federal and contract/grant regulatory requirements
    • Develop best practices and tools for management of residential and non-residential programs,
  • SUPERVISION OF PROGAMS – Achieve grant objectives by:
    • Overseeing facility operations, in conjunction with Program Managers
    • Overseeing health and safety standards across SCADP and VOALA facilities
    • Ensuring all services to clients are properly recorded: in both a hard (paper) and soft (electronic health record (EHR)) file format
    • Support Program Managers in the operation of the facilities and support of clients.
  • TRAINING: Train, coach, and manage the SCADP and VOALA teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
    • Effectively communicate program and project expectations to team members and management in a timely and clear fashion
    • Plan, conduct and record required in-service training
    • Delegate tasks and responsibilities to appropriate personnel
  • COORDINATE MULTIPLE PROGRAMS: With the Program Managers, supervise operations of multiple teams of staff engaged in various programs, collaborate with HR Department the administration staff
    • Through Program Managers, monitor provision of services provided to participants to ensure the quality and effectiveness of services provided
      • Ensure program(s) interim and final goals and requirements are achieved
      • Evaluate program effectiveness; make proposals to senior management
    • Address employee issues, coordinate with Assistant Director and Program Managers all staffing issues, and employee conflicts, involve HR as require.
  • BUDGETING: Publish monthly budget reports and proposals
    • Estimate and allocate resources that programs may need in order to achieve goals
    • Create and analyze budget reports, make projections for future budgets to meet program goals
    • Report to SCADP CEO,SCADP CFO, and Assistant Director recommendations
    • Keep Assistant Director, SCADP and VOALA informed of progress towards achieving Grant goals; Communicate with funders on an ongoing basis
    • Meeting all funder reporting timelines
    • Collaborate with community partners for services and housing opportunities to program participants
    • Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
  • Plan and participate in community outreach efforts to gain and maintain community support for shelter



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor's degree in Business (or related discipline)



  • 5 years of experience in Business or non-profit Management.

  • Budget Management / Oversight Experience

  • Experience in policy development and continuous improvement


  • Strong knowledge of best business operation practices

  • Knowledge of Social Services Program and Grant or other funding solicitation/administration

  • Knowledge of regulations and best practices regarding public-funded grants and contracts (Including, but not limited to CCR Title 22)


  • Proficiency with Microsoft Office, included but not limited to Word, Excel, PowerPoint and Outlook

  • Strong knowledge of Database and report generation


  • Demonstrated excellent written and verbal English Language skills.

  • Demonstrated strong skill in program administration with budget oversight

  • Demonstrated ability to work comfortably with target population

  • Demonstrated Strong Conflict Management Skills

  • Proven Expertise in relevant subject matter

  • Strong public speaking ability, strong communicator and advocate for SCADP and VOALA in community and professional setting

  • Demonstrated ability to provide valuable expertise to senior management while mentoring junior staff

  • Demonstrated ability in organizing staff and subordinate work output and scheduling,

  • Leads and supports efforts of subordinates towards program goals

  • Ability to coach and mentor staff

  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.

  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Build rapport with those encountered in all aspects the work day.

  • Build trust, act trustworthy

  • Active listening (reflective listening)

  • Follow instructions and VOALA procedures

  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.

  • Apply principles of professional boundaries and ethics to on the job situations

  • Able to de-escalate volatile employee-management situations in the workplace


  • Master’s Degree in Business (or related discipline)
  • History of working with multiple community partners, existing relationships a major plus.
  • Experience connecting clients to community and government resources. 
  • Familiarity or work experience in a social services field and/or health care
  • Familiarity with CARF accreditation
  • Bilingual in English and Spanish.
  • Knowledge about community resources  
  • Knowledge of Harm Reduction Model
  • Experience with Electronic Health Records and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.