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Operations Coordinator -HUD-VASH

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, and low-income housing as well as drug and alcohol rehabilitation.  Learn more at

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Department of Housing and Urban Development - VA Supportive Housing (HUD-VASH) Program is an effort between VOALA, HUD and the VA to move Veterans and their families out of homelessness and into permanent housing.  The program provides housing assistance through a special Section 8 voucher program to allow homeless veterans to rent privately-owned housing.

Job Summary and Purpose

As the coordinator of the operations of various treatment teams for the Program Coordinator, the Operations Coordinator adds experience-based competencies and administrative assistance to further the efforts of the clinical staff members at various locations.  


  • Collect and monitor time sheets and manage Novatime
  • Work collaboratively across multiple office locations to ensure smooth service delivery
  • Assist with the creation of client tracking databases
  • Assist with completion of billing policies and procedures
  • Review documentation to ensure it is complete and organized
  • Monitor operating procedure effectiveness, and make recommendations to program manager
  • Work with team to ensure staff performance is acceptable
  • Manage building organization, maintenance and repairs, and key distribution/collection
  • Ensure accurate and timely completion of work
  • Provide coverage at HUD-VASH sites where coverage is needed



  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience providing service to veterans).


  • Valid California driver's license and have reliable transportation
  • Approval of Department of Health Service (DHS) 
  • TB Test


  • Minimum 3 years of experience as a Benefits Specialist/Case Manager, Lead Case Manager, or equivalent supervisory experience guiding and overseeing staff


  • Knowledgeable of veteran resources available at the local, state, and national level

Skills and Abilities

  • Ability to coach and mentor staff veterans/clients.
  • Basic Microsoft operating system navigation 
  • Strong written and verbal communication and presentation skills
  • Able to handle multiple tasks
  • Ability to problem solve

Preferred Skills for this Position:

  • Experience with Homeless Management Information System (HMIS) a plus
  • U. S. Armed Forces veteran preferred.  Four years of experience working with Veterans, people in recovery and/or homeless individuals preferred.
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.