Office Assistant Access Center SPA 3
Adult Services | El Monte, CA | Full Time
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
El Monte Access Center
The El Monte Access & Outreach Center offers homeless services to individuals and families who are either homeless or at risk of homelessness. The Family Solutions Center and First Five Los Angeles programs are also operated out of this facility and the following list of services are offered: Street outreach/engagement, intake/assessment, case management, transportation assistance, employment assistance, follow up, information & referral, homeless prevention, housing placement, rapid re-housing.
JOB SUMMARY AND PURPOSE
The Office Assistant provides general office support, and acts as the office receptionist and telephone screener when required. Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public.
DUTIES AND RESPONSIBILITIES
- Perform general office duties such as identifying and organizing documents for electronic archiving, photocopying, validating referrals, and email communications.
- Answer phones and take messages.
- Destruction of documents by shredding.
- Compute, record, and/or proofread data and other information, such as records or reports as directed.
- Compile worker and client information and prepare forms and maintain records as needed.
- Data entry and organize materials.
- Other duties as assigned.
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- High School or GED and some general office/admin coursework.
- Minimum of 6 months of office and clerical experience.
- Working knowledge of correct English grammar, spelling, and punctuation.
- Understands and follows oral and written directions as directed.
- Proficient Computer skills and working knowledge of Microsoft Office, specifically Words and Excel
- Familiarity with Database entry and report generation.
SKILLS AND ABILITIES:
- Ability to communicate clearly and professionally.
- Ability to accurately and effectively compose correspondence and reports.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
- Prompt, team player, sets priorities, handle multiple tasks, good problem solving and decision-making skills.
- Knowledge of the target population and understanding of substance abuse treatment
- Bilingual in English and Spanish (written and verbal).
VOALA BENEFITS SUMMARY:
- Choice of 3 medical insurance plans
- Choice of 2 dental insurance plans (one plan for employee only; has no premium)
- Vision insurance plan
- Voluntary Supplemental Coverage
- Accidental Injury Coverage
- Hospital Care Coverage
- Critical Illness Coverage
- Pet Insurance
- Paid vacation time
- Paid sick time
- 10 company paid holidays
- Company funded 401a retirement pension plan
- Optional employee contribution to 403b retirement savings plan
- Life and AD&D insurance
- Programs to maintain your health and well-being
- Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
- Company funded Short-term Disability Insurance (STDI) Insurance
- Company funded Long-term Disability Insurance (LTD)
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.