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Monitor Safe Parking Spa 1

Adult Services | Lancaster, CA | Full Time

Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

SAFE PARKING PROGRAM

The Safe Parking Program's primary goal is to provide families or individuals who dwell in their vehicles with a safe and legal place to park and sleep at night and ensure participant linkage and access to permanent housing and supportive services and other resources via Coordinated Entry System (CES).

JOB SUMMARY AND PURPOSE

The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees.  

DUTIES AND RESPONSIBILITIES

  • premises Security:
    1. ENTRANCE MONITORING: Observe and control access to parking lot, assigning participants to designated location, conduct intake and provide participants program policy and procedures.
    2. VISUAL OBSERVATION OF VEHICLES: Observe all participants’ person and vehicles being brought into the premises each time a participant enters.  Any rules violation must be addressed immediately in order to maintain security of the premises.  This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
    3. Patrol premises to ensure security and adherence to program policies, walking the facility and making reports as needed.
  • LOT SAFETY:
    1. While patrolling observe the Lot to ensure safe operations; report and correct any spills or hazards.
    2. Be prepared to assist participants in case of any emergency.  
    3. Monitor clients to ensure rules compliance and prevent conflict or bullying; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
    4. Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons, or dangerous conduct of participants.
  • ASSET PROTECTION:
    1. As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets.  Report all suspicious events to direct supervisor.
    2. Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
  • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.  Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.
  • CLIENT/PARTICIPANT SUPPORT:
    1. Maintain lot, remove debris; verifies all common areas and restrooms are clean and disinfected & fully operational
    2. As required by the Program, assist clinical staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
    3. Learn and apply principals of trauma informed care.
  • Inputs required data to computer systems and logs
  • Other duties that may arise to support the Program mission and goals.

 

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • High School diploma or GED

EXPERIENCE:

  • Six months in the security field or six months providing social services as a worker or volunteer, or a combination of both totaling six months experience; a formal degree or certification in a social service related discipline can substitute for the experience requirement.

TECHNOLOGY SKILLS:

  • Basic Microsoft operating system skills: Outlook, Office, Word, Excel

SKILLS AND ABILITIES:

  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Able to learn and apply the principles of trauma informed care
  • Must be able to work flexible schedule (evenings and weekends required)
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.

INTERPERSONAL CHARACTERISTICS:

  • Patient, able to be a calming influence in stressful situations.

PREFERRED QUALIFICATIONS:

  • Experience with trauma-informed care
  • Database familiarity

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.