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Monitor (Pathways to Home)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Pathways to Home

Pathways to Home is the largest homeless shelter in Los Angeles, providing a diverse group of services. Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, JWCH Mobile Clinic, Department of Health Services, USC-HIV Study/Prevention.

Pathways to Home is a year-round emergency shelter serving homeless individuals in the South Los Angeles, area. Those that are served are provided temporary shelter as well as case management services to assist with job search, medical needs, permanent housing and other supportive services. Pathways to Home is dedicated to transforming lives one story at a time.


The Monitor is responsible for monitoring the activities of clients of the shelter/center to ensure compliance with program rules, policies, and expectations. The monitor is also responsible for ensuring the safety of clients and the security and sanitation of the program.


  • Secures the facility including periodically walking the facility and making written and incident reports as needed.
  • Responsible for immediately reporting suspected neglect and/or abuse to supervisor.
  • Performs periodic maintenance and janitorial duties.
  • Monitors clients to ensure that are performing daily tasks.
  • Oversees front desk operations including answering phones, completing phone intakes, monitoring front door, and handling crisis intervention.
  • Communicates with case management and clinical team about violations and client non-compliance for handling by designated staff.
  • Inputting data to computer systems.
  • Supervise client activities and respond to all client questions and concerns.
  • Coordinate bed assignments, smoke breaks and other daily routines
  • Address any behavior issues that create disharmony, criminal or otherwise nonproductive behavior.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to work a regular schedule provided by your direct supervisor.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
  • Other duties as assigned.



  • Must be able to pass a background check.


  • High school diploma (or GED/High School Equivalence Certificate).


  • 6 months in the security field or 6 months working with the target population, or a combination of both totaling 6 months of experience.


  • Knowledge of the local community and the various services provided within the community that can be helpful for clients.
  • Basic knowledge of HIPAA (Health Insurance Portability and Accountability Act of 1996).


  • Basic computer and Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint;
  • Basic Database entry and use.


  • Strong written and verbal communication to understand and communicate effectively.
  • Ability to read and write in the English language to log data and complete forms.
  • Ability to set priorities, handle multiple tasks, and meet established deadlines.
  • Ability to problem solve and make good decisions.
  • Ability to interpret data, be detail oriented, accurate, analytical, and organized.


  • Client- focused, prompt, collaborative/team player, regular attendance, adaptable, leader, communicator, compassionate, and conflict resolution/mediation.

Preferred Qualifications:  

  • 1 year of experience working in the field of homelessness or other social support services.
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation.
  • Knowledge and experience navigating and logging data into a Homeless Management Information System (HMIS).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.