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Monitor Lead BFW

Adult Services | Whittier, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Bridge Housing for Women

Whittier Bridge Housing for Women (BFW) is a 59-bed shelter facility for women which offers a Trauma Informed Care modality. Services such as, Mental Health support groups (Clinician on site), Substance Abuse referral, Domestic Violence fleeing, Housing along with daily programing groups help facilitate and reintegrate women back into society.


The Lead Monitor provides leadership and guidance to Residential Monitors during an assigned shift to ensure that responsibilities and tasks are completed within expected standards. They are responsible for monitoring the activities of clients of the shelter/center to ensure compliance with program rules, policies, and expectations. The monitor is also responsible for ensuring the safety of clients and the security and sanitation of the program.


  • Responsible for ensuring the safety of participants
  • Provide crisis intervention as needed
  • Oversee operations at the front desk including answering the phone and completing telephone intakes, providing referrals, assisting with client requests, monitoring front door, client medication (after hours/weekends), crisis intervention, etc.
  • Ensure client compliance with program policies and procedures
  • Dispense medication, document monitor logs and medication logs
  • Call police or fire department in cases of emergency: such as fire or presence of unauthorized clients/persons
  • Some basic maintenance or janitorial duties as needed
  • Must watch, respond, and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
  • Patrol and secure premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.
  • Ensure all interactions are provided through trauma-informed care approach
  • Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises
  • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
  • Ensures the ongoing safety of clients and immediately reports and addresses any signs of harassment or other bullying or conflict issues
  • Inputting required program data on HMIS
  • Provides leadership to the team by delegating shift specific task and ensures that assignments are completed by team members
  • Completes daily shift reports to be sent to the clinical team: such as case managers, program manager and operations coordinator
  • Informs case managers and the clinical team about rule violations and non-compliance and allows designated staff to counsel the individual on the matter and apply adverse consequences
  • Other duties as required



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Must be able to work overtime if needed
  • Must be able to work Swing/Graveyard Shift


  • High school diploma (or GED/High School Equivalence Certificate)


  • 1 year in the security field or 1 year working with the target population, or a combination of both totaling 1 year of experience. (Coursework or a formal degree or certification in Social services or related discipline can be combined with relevant experience to meet the time requirement)
  • If a recovering alcohol and/or drug user, you must have at least 1 year of continuous sobriety


  • Knowledge of target population demographics, challenges, strengths, and services available
  • Knowledge of the local community and the various services provided within the community that can be helpful for clients


  • Basic computer and Microsoft operating system navigation, including Outlook, Office, Word, Excel, and PowerPoint
  • Basic Database entry and use


  • Good interpersonal skills including relationship building
  • Good oral and written communication skills
  • Must be able to work effectively with youth who have experienced trauma
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  • Have a client centered approach to customer services for the disadvantaged
  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate
  • Respectful methods for reminding clients about expectations and rules without engaging in argumentative behavior


  • 2 year of experience working in fields of mental health, substance abuse treatment, homelessness and/or veteran population
  • 1 year Trauma Informed Care, Harm Reduction or any evidence base practice experience
  • Knowledge and experience navigating and logging data into a Homeless Management Information System (HMIS)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.