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Monitor - GPD Low Demand and Service Intensive - 3pm – 11:30pm

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Low Demand Program is a VA Service Model designed using a low demand/harm reduction model to better accommodate chronically homeless veterans and veterans who were unsuccessful in traditional treatment settings. Programming does not require sobriety or compliance with mental health treatment as a condition of admission or continued stay. Overall, demands are kept to a minimum; however, services are available as needed. The goal is to establish permanent housing in the community while providing for the safety of staff and residents.

The Service Intensive Program is a VA Service Model using a “Traditional/or General Purpose” transitional housing approach. It provides transitional housing and a milieu of services that facilitate individual stabilization and movement to permanent housing as rapidly as clinically appropriate.

Residents have a goal of obtaining permanent housing, financial security, and/or a personal support system. What makes the program unique is its individualized approach and focus on compassion and tolerance: we will emphasize service that builds personal growth, self-determination, and community reinforcement; we will take measures to ensure family preservation and/or reunification; and we will recognize and celebrate the achievements of the individual.

3pm – 11:30pm
(days/times subject change due to program needs)


  • Assists the Program Manager with maintaining safety and cleanliness of the facility. Most importantly, the monitor provides support for facility residents and treats residents with dignity and respect.
  • Monitor clients to ensure they are safe and program compliant. This may include asking residents to perform their chores and/or attend mandated groups
  • Answers telephones, checks medication and sign out log books, and document shift reports of activities and/or incidences that occurred while on duty
  • Conducts hourly walk-throughs of the facility, weekly sometimes daily dorm/room inspections, bed checks, urinalysis and breathalyzer tests as needed
  • Maintains cleanliness of the facility by sweeping, mopping, and other forms of maintenance in order to turn over a clean facility to the relieving monitor and keep a professional looking work environment
  •  Handles resident meals, signs for deliveries, issues resident mail, and ensures that packing slips and invoices are filed
  • Oversees resident medication compliance and reports non-compliance to resident’s case manager, and program manager
  • Other duties as assigned by program manager



  • High school diploma or GED


  • One-year experience in mental health, substance abuse treatment and/or homelessness
  • Experience with monitoring intake of prescription medication desirable


  • Harm Reduction
  • Housing First Model
  • Substance Use Recovery and Relapse

Technology Skills:

  • Excellent with Microsoft Office (Word, Excel, Outlook, etc.)
  • Excellent with Windows Operating System

Skills and Abilities:

  • Able to communicate clearly, effectively, and compassionately with others
  • Excellent Customer Service

Preferred Qualifications:

  • U.S. Armed Forces Veteran
  • Licensed Drug and Alcohol Counselor preferred
  • Certified Peer Support Specialist preferred
  • One year of experience in residential treatment setting preferred
  • Experience with homeless Veterans preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.