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Monitor - (CAL OES - Transitional Living Program)

Adult Services | North Hollywood, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Position Overview:

A monitor at the Transitional Living Program will help provide services for up to RHY (female) ages 17 and older youth who have left home without the permission of their parents or guardians, have been forced to leave home, or other homeless youth who might end up in contact with law enforcement or in the child welfare, mental health, or juvenile justice systems.

Must be able to work Graveyard Shift


  • Responsible for ensuring the safety of participants.
  • Provided crisis intervention as needed.
  • Answer telephone and take messaged for youth and staff
  • Ensure client compliance with program policies and procedures.
  • Dispense medication, document monitor logs and medication logs.
  • Respond to alarms and investigate disturbances immediately.
  • Responsible to complete written reports and incidents logs of daily activities.
  • Call police or fire department in cases of emergency: such as fire or presence of unauthorized clients/persons.
  • Complete written incident reports
  • Some maintenance/janitorial duties as needed
  • Must watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.
  • Ensure all interactions are provided through trauma-informed care approach.
  • Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
  • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
  • Call police or fire department in cases of emergency: such as fire or presence of unauthorized clients/persons.
  • Some maintenance/Janitorial duties as needed
  • Ensures the ongoing safety of youth and immediately reports and addresses any signs of harassment or other bullying or conflict issues
  • Secures the facility, including periodically walking the facility and making reports as needed
  • Works with Program Coordinator in development of Individual Service Plans and linkages with services
  • Assists program staff in integrating positive youth development strategies and other evidence-informed practices to provide a holistic service approach, including providing life skills through “teachable” moments
  • Inputs required program data on HMIS, and completes written and incident reports



  • High school degree or GED


  • Minimum one year of relevant experience working directly with youth or social services
  • Experience working in a Basic Center Program, Emergency Shelter or group home facility

Skills Required to Perform this Position:

  • 21 years of age or older
  • Basic computer skills
  • Able to communicate clearly and effectively
  • Must be reliable and have the ability to multi-task.
  • Must be able to work effectively with youth who have experienced trauma.
  • Ability and willingness to work as a team member.
  • Must be able to work Graveyard Shift
  • Must have compassion for others
  • Ability to work holidays, nights and weekends
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.