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Monitor - Cal-OES Housing Program

Adult Services | Wilmington, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, and low-income housing as well as drug and alcohol rehabilitation.  Learn more at


Under supervision of the Program Coordinator, the Monitor will:

  • Secure the facility, including periodically walking the facility and making reports as needed
  • Observe and report suspicious or unusual activities to the appropriate authorities
  • Oversee youth medications in accordance with instructions and maintain logs of client compliance
  • Assist in integrating positive youth development strategies and other evidence-informed practices to provide a holistic service approach including providing life skills through "teachable" moments
  • Ensure all interactions are provided through a trauma-informed care approach
  • Provide advice, encouragement, and positive role modeling for youth
  • Ensure a welcoming environment that supports and respects all clients regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, age, geography, socioeconomic status, language, literacy, or disability
  • Ensure adherence to standards for quality of care for clients and confidentiality
  • Participate in staff meetings, Care Coordination meetings, and required training's
  • Secure the facility, including walking throughout the facility and providing verbal and/or documented reports on observations to include suspicious or unusual activities to the appropriate authorities
  • Answer all calls from the 24/7 hotline, provide immediate triage, dispatch the on-call professional staff to meet the victim when indicated, and secure necessary information for professional staff to either meet the victim or return their call within the hour. To ensure calls are handled appropriately, all Residential Monitors will be trained as Human Trafficking Caseworkers pursuant to Evidence Code § 1038.2.
  • Answer office phone, take messages for staff and participants, monitor doors and greet participants
  • Assist in integrating positive youth development strategies and t rauma-in formed care protective factors to provide a holistic service approach; this includes providing life skills training through "teachable" moments
  • Ensure all interactions are provided in a trauma-informed, participant-centric, welcoming approach
  • Monitor participants' dispensation of medication per VOALA policy and procedures, and maintain logs of participant compliance
  • Actively participate in staff meetings, project management team meetings, and required staff training's
  • Document shift activities in communication and shift logs to assist in maintaining program continuity between shifts


  • High school diploma or GED, must be 18 years or older
  • Minimum I-year experience in clerical position
  • Basic computer skills
  • Proven ability to do basic arithmetic
  • Able to communicate clearly, effectively, and compassionately with others
  • Bi-lingual a plus

VOALA is an Equal Opportunity Employer