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Monitor - (Bridge Housing for Women)

Adult Services | Whittier, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The Monitor is responsible for monitoring the activities of clients of the shelter/center to ensure compliance with program rules, policies, and expectations. The monitor is also responsible for ensuring the safety of clients and the security and sanitation of the program.


  • Secures the bungalows/apartments by periodically walking the facility, providing general oversight to assure the safety and well-being of program residents, and creating incident reports as necessary with daily log entries
  • Monitor and authorize entrance and departure of employees, residents, visitors and other persons to maintain security; assures residents and other individuals are in compliance with facility policies
  • Provide crisis intervention as needed
  • May assist Clinical staff in responding to emergencies by contacting police, hospital, and program manager
  • Schedules and performs regular deep cleaning projects and assist Residents with program expectations
  • Completes written reports and incidents logs of daily activities and irregularities
  • Maintains cleanliness of bungalows/apartments and public spaces and/or as assigned for the purpose of providing an effective working/learning environment that adheres to CCL requirements, prevents potential damage and reduces liability exposure
  • Conducts regular inspections of the facilities and grounds to identify repair and construction needs; reports recommendations to Program Manager for review by VOALA maintenance management
  • Performs additional duties as assigned for the purpose of ensuring efficiency and effective functioning of bungalow/apartment units
  • Other duties as assigned



  • Must be able to pass a background check.
  • Must be over the age of 18 years old.


  • High school diploma (or GED/High School Equivalence Certificate).


  • 6 months in the security field or 6 months working with the target population, or a combination of both totaling 6 months of experience.


  • Knowledge of the local community and the various services provided within the community that can be helpful for clients.


  • Basic computer and Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint;
  • Basic Database entry and use.


  • Ability to communicate orally and in written English.
  • Ability to use computer to input and retrieve routine data.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to operate basic office equipment such as a computer, telephone, monitor, printer, etc.


  • Have a client centered approach to customer services for the disadvantaged.
  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate.
  • Respectful methods for reminding veterans about expectations and rules without engaging in argumentative behavior.


  • 1 year of experience working in fields of mental health, substance abuse treatment, and/or homelessness.
  • Bilingual in English and Spanish (written and verbal).
  • If a recovering alcohol and/or drug user, you must have at least 1 year of continuous sobriety.
  • Experience with administering prescription medications and drug/alcohol usage testing.
  • 1 year of experience in residential treatment setting.
  • U.S. Army Veteran or experience working with U.S. Army Veterans.
  • May be required to perform light cleaning to ensure facility is clean and maintained (inspection ready) at all times
  • Ability to lift up to 50 pound

 Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.