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Monitor As-Needed (VS-21)

Adult Services | Los Angeles, CA | Part Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


VS–21 is sober program for young, sober Veterans of the wars in Iraq and Afghanistan without dependents. We provide transitional housing, case management and meals while addressing challenges such as unemployment, addiction, mental illness, and homelessness. The goal is to get young Veterans back into society with the knowledge and resources necessary to function independently and assisting homeless veterans with permanent housing, benefits, employment, medical support, financial literacy, social skills and much more while in a transitional housing environment.



The VS-21 Monitor assists the Program Supervisor with maintaining the facility and providing support for facility clients.


  • Provides general oversight to assure that safety and well-being of program participants.
  • Oversees front desk operations including answering phones, completing phone intakes, monitoring front door, handling crisis intervention, and other required tasks.
  • Provides respectful reminders and prompts to participants regarding house rules and personal attention to activities of daily living
  • Communicates with case management and clinical team about violations and participant non-compliance for handling by designated staff
  • Maintains check-in/out procedures with residents; accounts for all residents while on VOALA property
  • Performs bed checks and monitors surveillance cameras
  • Responds to emergencies by contacting ambulance, police, program manager, or other parties as warranted
  • Other duties as required and is subject to change at any time.




  • Must be able to pass a background check.


  • High school diploma (or GED/High School Equivalence Certificate).
  • Must be over the age of 18 years.
  • Valid California driver's license and dependable transportation with adequate insurance.


  • 6 months in the security field or 6 months working with the target population, or a combination of both totaling 6 months of experience.


  • Knowledge of the local community and the various services provided within the community that can be helpful for clients.
  • Basic knowledge of HIPAA (Health Insurance Portability and Accountability Act of 1996).


  • Basic computer and Microsoft operating system navigation, including Outlook, Office, Word, Excel, PowerPoint;
  • Basic Database entry and use.


  • Strong written and verbal communication to understand and communicate effectively.
  • Ability to read and write in the English language to log data and complete forms.
  • Ability to set priorities, handle multiple tasks, and meet established deadlines.
  • Ability to problem solve and make good decisions.
  • Ability to interpret data, be detail oriented, accurate, analytical, and organized.


  • Client- focused Prompt, collaborative, team player, adaptable, communicator, organized, consistent, and compassionate.


  • U.S. Veteran or experience working with U.S Armed Forces Veterans.
  • Bilingual in English and Spanish (written and verbal).
  • Experience with administering prescription medications and drug/alcohol usage testing.
  • Licensed Alcohol and Drug Counselor.
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation.
  • Knowledge and experience navigating and logging data into a Homeless Management Information System (HMIS).


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.