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Monitor - As-Needed - (The Barracks Harm Reduction)

Adult Services | Los Angeles, CA | Part Time

Job Description

*This is an As-Needed Position with multiple available openings for the morning, swing, and graveyard shift.

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Program Summary:

The Barracks II Harm Reduction program provides residential support services to Veterans with serious mental illnesses and/or substance abuse histories who are transitioning into permanent housing through a 3 month rehabilitation program with low requirements and restrictions in an effort to engage and motivate them toward a reduction of harm associated with their substance abuse and past noncompliance with treatment and recommendations.  

Essential Duties and Responsibilities:
Job duties and responsibilities include, but are not limited to:

  • Provides reminders and prompts to veterans about respecting house rules and taking care of their ADLs (activities of daily living e.g. showering, eating, etc.) using respectful language, and refraining from punishment.
  • Informs case managers and clinical team about rule violations and non-compliance and allows designated staff to counsel the individual on the matter and apply aversive consequences.
  • Maintains and enforces check in/out procedure with residents and accounts for all clients' whereabouts on property.
  • Performs hourly bed checks to ensure accountability and client safety.
  • Monitors camera surveillance at all times.
  • Responds to emergencies by contacting police, hospital, and program manager.
  • Monitor operations at the front desk including answering the phone and completing telephone intakes, providing referrals, assisting with client requests, monitoring front door, client medication (after hours/weekends), crisis intervention, etc.


  • Must be over the age of 18 years old.


  • High school diploma (or GED/High School Equivalence Certificate).


  • 1 year of experience working in fields of mental health, substance abuse treatment, and/or homelessness.

Skills and Abilities:

  • Ability to communicate orally and in written English.
  • Ability to use computer to input and retrieve routine data.
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to operate basic office equipment such as a computer, telephone, monitor, printer, etc.

Interpersonal Characteristics:

  • Have a client centered approach to customer services for the disadvantaged.
  • Prompt, collaborative/team player, adaptable, communicator, organized, consistent, and compassionate.
  • Respectful methods for reminding veterans about expectations and rules without engaging in argumentative behavior.

Preferred Qualifications:

  • Bilingual in English and Spanish (written and verbal).
  • If a recovering alcohol and/or drug user, you must have at least 1 year of continuous sobriety.
  • Experience with administering prescription medications and drug/alcohol usage testing.
  • 1 year of experience in residential treatment setting.
  • Experience working with U.S Army Veterans.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.