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Mentor Coordinator CSE DST

Youth Services | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


VOALA has developed and implemented an effective mentoring program that connects trained, screened mentors with youth who are victims of CSE/DST or are at significant risk of becoming a victim of CSE/DST, providing these youth with the caring adult influence that research has shown to increase their positive social development while reducing the likelihood that they will return to the streets or participate in other negative behaviors.  The goals of the Mentoring Program are to create long term positive relationship that will foster the participating youth in positive behaviors, obtaining stable housing and avoiding CSE/DST victimization.


Best practice research emphasizes that training is strongly associated with successful and long-lasting mentoring relationships. The Mentor Coordinator will provide potential mentors with an orientation to explain program guidelines, mentoring benefits, roles, responsibilities, expectations, and establishing boundaries. Individuals who agree to become mentors after participating in the orientation must complete 15 hours of training focused on effective mentoring of youth and victims of CSE/DST. Training will cover several Evidence-Based practices, including Ending the Game, Seeking Safety, and Thinking for a Change.


  • Actively recruit and train mentor volunteers in a program that assists human trafficking survivors in their reintegration into society:
    • Develop and implement introductory mentor training, and scheduled ongoing training.
    • Participate in outreach events to recruit volunteers and outside support for program participants.
    • Screen volunteers in coordination with Case Managers to ensure mentor qualification and commitment.
  • Provide oversight and support to mentors and staff in the areas of life skill development, victim support, job skills development, mental health advocacy and substance abuse support.
  • Assist Program Manager in daily operations of the program including providing insight, support, and problem solving to challenges that mentor volunteers may encounter working with participants.
  • Coordinate with Case Managers and Peer Support specialist the use of Evidence Based Practices, including trauma informed care, Positive Youth Development, Cognitive-Behavioral Therapy, Motivational Interviewing, Seeking Safety and Harm Reduction.
    • Review and monitor participants’ assessments and Individual Service Plan, tracking achievement of goals.
    • Ensuring appropriate evaluation and reporting of program activities.
  • Participate and assist with community awareness events, including providing survivor awareness and identification training to law enforcement, FBOs and CBOs.
  • Other duties as assigned.



  • Must be able to pass a background check.
  • Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable method of transportation.


  • Bachelor’s Degree in social work, psychology or counseling from fully-accredited college or university or 4 years of relevant mentoring or counselling experience.


  • 3 years of experience working with survivors of sexual abuse, violence against women and/or human trafficking (in addition to the education requirement, that is, a candidate without a degree must have four years of experience providing counselling/mentoring plus three years working with the target clients).


  • Training as a Human Trafficking Case Worker.


  • Basic Microsoft operating system navigation: outlook, word, excel, power-point, internet browser.


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Able to develop relationships with participants, mentors and a variety of service stakeholders (schools, health and public benefit agencies).
  • Excellent oral and written communication skills.
  • Ability to conduct presentations to groups.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Ability and desire to work with people from various backgrounds.


 Preferred Qualifications:  

  • Master's Degree in social work, psychology or counseling from fully-accredited college or university.
  • Experience working with victims under the age of 18.
  • Bilingual in English and Spanish (written and verbal).

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.