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LVN Intake/Discharge

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

 Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Under the direct supervision of the COO, the Intake/Discharge Licensed Vocational Nurse (LVN) provides professional nursing services organization wide, providing guidance and supervision over medical screening of clients referred to VOALA shelters or residential programs.  Acting both as a medical liaison and as a patient advocate, the LVN will provide  an intake assessment for all referred homeless clients for VOALA programs and ensure clearance an the best placement for clients.  In addition, the Intake/Discharge LVN will work with primary healthcare providers determining the appropriate level of care and location for sick clients to be discharged to.  The LVN will also work closely with a social services Case Manager to determine the social service needs of the client.


  • Provides intake and discharge nursing services including: direct communication with medical providers, referrals to other provides and community health resources, general health instruction to clients, placement to VOALA shelters according to protocols after clearance, and instruction and in-servicing to shelter/counseling line staff including instruction on continued monitoring of clients accepted into VOALA shelters/programs.
  • Responsible to complete a health intake for homeless and other clients referred to VOALA for shelters and/or residential sites or day programs. 
  • Based on parameters provided by key leaders, determines the appropriate placement for the referred client
  • If the client does not meet the criteria for placement, works with partnering referring organization/individual to locate medical care facility for treatment prior to admission to program(s)
  • Responsible to collect data on intakes and referrals for tracking purposes
  • Manages and tracks discharges from shelters, when discharges are for health reasons
  • Determines appropriate health care provider to send sick clients after they have been discharged from the program for medical care.
  • Documents patient's current medication list, including: name of prescriber, names of medication, dosages, frequency, duration and start date, trains staff on monitoring client self-administration of prescribed medication
  • Works collaboratively with social services Case manager to determine appropriate social services care
  • Participates in weekly case review with Program Staff to ensure best quality care for clients, and continuous improvement of services.
  • Acts as liaison between Program Staff and Medical Providers, in order to coordinate best care of clients
  • Maintain electronic health records and hard copy documentation of all services provided
  • Other Tasks that may be required to support the Program Managers



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Current and valid California Licensed Vocational Nurse
  • Valid Cardio Pulmonary Resuscitation (CPR) certification


  • One year of work experience as an LVN 


  • Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA


  • Microsoft operating system navigation: Outlook, Word, Excel, PowerPoint.  
  • Familiar with Electronic Health Records 


  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Ability to administer tuberculosis (TB) skin test and providing results
  • Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisor instructions, and for accurately documenting patients' medical information
  • Ability to effectively communicate with patient population and staff will demonstrating a high degree of diplomacy and tact.


  • Bachelor’s degree in Nursing, Nurse Science, or Public Health Administration (or closely related field)
  • Culturally sensitive and demonstrated ability and effectiveness working with mental health, substance use disorder, and veterans
  • Experience working with the homeless population
  • Bilingual (English/Spanish – written and oral)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.