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Leave of Absence Lead and Total Rewards Analyst

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


Reporting to the Benefits Supervisor, LOA Lead & Total Rewards Analyst I shall be the team lead for the LOA Representatives on all matters related to LOA policies and program management.

The LOA Lead & Total Rewards Analyst I will provide leave of absence administration; policy and LOA coordination; as well as supporting workers compensation, benefits administration, and HR policy implementation.  Also, supports the Total Rewards team (Classification/Compensation and Benefits) including ad-hoc total rewards projects.  Acts as HRIS back up.  This is a hands-on position that will be involved in a wide-range of responsibilities and activities.


  • Assign and monitor case load of LOA team, coach LOA team:
    • Review status of existing cases.
    • Designates clients to team members and ensures all supporting documents are verified
    • Provides information and referrals for callers and walk-ins
    • Provide coaching and guidance to LOA team
  • Coordinate and manage leave of absence requests, coordinate efforts towards the designation of all claims.
    • Be the point of contact for employees inquiring about how to start a leave of absence and providing them with information to file leaves with Third Party Administrator
    •  Collaborate with Third Party Administrator.  Gather relevant data as requested for all hearings, arbitrations, and subpoena request
    • Process and effect employee LOA Pay and Benefits Forms
  • Provide assistance to employees to file LOA claims
    • Monitor LOA claims in iAM portal and TPA emails in leaves inbox to obtain information on new and existing leaves being filed.
    • Run and access reports in Ultipro and iAM portal to maintain all data updates
    • Update and maintain EE’s Ultipro profiles to accurately show their status
    • Maintain digital folders for each EE on leave and documenting conversations with EEs, Leave administrator and/or STD administrator.
    • Prepare and process payroll spreadsheet/timesheets each pay period and submit to Payroll Dept.
  • When WC LOA applicable, collaborate with WC team to coordinate supplemental pay for EE
  • Communicate with ER team and field supervisors to ensure coordination of returning EE
  • Communicate with Payroll and IT departments to turn on/off access to systems when going/returning from leave
  • Work closely with ER team to get timely updates to program leaders about EE on leave
  • Provides back up for Workers Compensation and Benefits management, is a resource for HR Service team.
  • Provides analytical and project support for the employee benefit programs including health insurance, disability insurance, life insurance, employee assistance, wellness program, retirement, pension and other plans, as needed.
  • Provides analytic, reporting, data/metrics necessary to support the HR team
  • Provide assistance to EEs calling the Benefits Line
  • Provides analytic support to the compensation team, as needed.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)


  • Minimum four years of general HR work experience and/or employee leave administration in a large organization (over 500 employees).
  • Minimum of two years of in-depth experience providing data analytics, to include high level development of excel reports to meet HR data/analytic needs.
  • Minimum of two years of in-depth experience in administering Leave of Absence (LOA) efforts.
  • Experience coaching and guiding team members.


  • Demonstrated strong knowledge of HR Information systems, developing data metrics and generating complex reports.
  • Demonstrated knowledge of benefits analytics and administration, including FMLA, HIPAA, COBRA, LOA, interactive process.
  • Demonstrated knowledge of California employee leave law.
  • Working knowledge of FLSA regulations.
  • Knowledge of team leadership principles.


  • Strong computer skills: Intermediate knowledge of Word, Excel, Access, and PowerPoint. Must be able to develop complex formulas, pivot tables and v-lookups in Excel  
  • Strong ability with Web-based applications and databases, specifically ATS and HRIS programs


  • Demonstrated strong oral and written communication skills
  • Confident public speaker, able to present information to employees during orientation, training, and open enrollment, clearly explaining rules, regulations, policies and procedures.
  • Strong analytical and math skills
  • Demonstrated ability to manage multiple projects.
  • Ability to engage and lead team members.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Demonstrates compassion to employees and families
  • Ability to be coached and mentored.
  • Ability to be flexible and able to adapt to changing priorities
  • Demonstrated ability to work in a fast paced, team environment


  • Professional level human resources experience in large complex organizations with high volume of LOA case load.
  • Knowledge of general payroll administration
  • Experience with UKG a plus
  • Bilingual (Spanish)


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.