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Learning and Development Specialist II

Corporate | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to all employees at VOALA who aid our communities’ most vulnerable.   Learning and Development is committed to providing development and educational opportunities for employees to perform at their best.


As part of the Learning & Development team, the Learning & Development Specialist II conducts training and performs training design, development, utilization, and evaluation of processes and resources for learning, primarily for all levels of leadership throughout the organization.  The Learning & Development Specialist II shall develop courses and training materials such as teaching manuals and student guides, in close coordination with the Manager – Learning and Development as well as Program and Department leadership.  Uses varied learning methodologies including classroom training, blended learning, job aids, experiential learning, and e-learning.  


  • Conduct training events and programs, both off-the-shelf and developed in-house, primarily for organizational leadership (all levels)
    1. Conduct needs assessments for various VOALA programs and departments
    2. Conduct learner analyses to match training materials to identified needs
    3. Design curricula and training materials to address identified needs
  • Design and Development Tasks
    1. Develop instructional materials as directed
    2. Evaluate and assess instruction and its impact.
  • Conduct organization-wide training events and programs
    1. Instructor-led training
    2. Train-the-Trainer
  • Prepare Training materials, provides training logistics, prepare classroom or other training venues
  • Other tasks as may be required to support organization’s learning and development



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree in Education, or similar discipline, or equivalent relevant experience (4 years)


  • Minimum of one year of experience working and communicating with senior leadership
  • Two years of experience designing instruction or other similar role.
  • Three years’ previous experience as a trainer, corporate training specialist, or related position


  • Knowledge of best practices for instructional materials and teaching platforms
  • Solid knowledge of the latest corporate training techniques
  • Solid knowledge of leadership training programs (such as Franklin Covey,  Ken Blanchard, DDI, etc.)
  • Solid knowledge of self-assessment tools (StrengthsFinder, DiSC, etc.)


  • Demonstrated computer proficiency; including word processing, spreadsheet creation, and education/development software.


  • Strong organization, prioritization, and time management skills
  • Has strong technical and interpersonal skills (including strong computer skills and business communication).
  • Excellent presentation skills
  • Communicates effectively in visual, oral and written form
  • Capable of creating a positive learning environment, conveying objectives clearly, encouraging and motivating trainees, and evaluating learning outcomes
  • Apply current research and theory to the practice of instructional design.
  • Update and improve one’s knowledge, skills and attitudes pertaining to instructional design and related fields.
  • Apply fundamental research skills to instructional design projects.
  • Has a dedicated approach and strong understanding of policy and goals regarding learning


  • Demonstrated ability to work well with others – on own team and across departments
  • Positive, roll-up-your-sleeves attitude that views challenges as opportunities
  • Solid commitment to making sure things are done right and on time
  • Comfortable with ambiguity and able to identify areas for improvement
  • Ability to accept and apply feedback
  • Is a quick-witted person eager to learn, with an eye for details


  • Experience working with information in a database (e.g. data input, creating and running reports)
  • Familiarity with social services and related issues
  • Previous work with online training portals/systems
  • Bilingual (Spanish) preferred.


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.