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Learning and Development Specialist

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


As part of the Learning & Development team, the Learning & Development Specialist I conducts training sessions and also does development of training materials.  The primary focus is on developing employee skills to improve the quality of client interaction and client outcomes.  


  • Support Instructional Design Planning and Analysis
    • Assist the design of curricula and training materials to address identified needs
  • Design and Development Tasks
    • Develop instructional materials as directed
    • Evaluate and assess instruction and its impact.
  • Conduct training events and programs
    • Instructor-led training
    • Train-the-Trainer
  • Prepare Training materials, provides training logistics, prepare classroom or other training venues
  • Other tasks as may be required to support organization’s learning and development



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree in Instructional Design, Communication, Education, or similar discipline, or equivalent experience (4 years)


  • One year of experience designing training material/curricula or similar role.
  • One year experience as a trainer, corporate training specialist, or related position.


  • Basic knowledge of learning and Development principles and methodologies.
  • Knowledge of instructional design 


  • Demonstrated computer proficiency; including word processing, spreadsheet creation, and education/development software.
  • Strong PowerPoint skills.


  • Strong organization, prioritization, and time management skills
  • Excellent presentation skills
  • Communicates effectively in visual, oral and written form
  • Ability to create a positive learning environment, conveying objectives clearly, encouraging and motivating trainees, and evaluating learning outcomes
  • Ability to apply current research and theory to the practice of instructional design.
  • Update and improve one’s knowledge, skills and attitudes pertaining to instructional design and related fields.
  • Apply fundamental research skills to instructional design projects.
  • Has a dedicated approach and strong understanding of policy and goals regarding learning


  • Demonstrated ability to work well with others – on own team and across departments
  • Positive, roll-up-your-sleeves attitude that views challenges as opportunities
  • Solid commitment to making sure things are done right and on time
  • Comfortable with ambiguity and able to identify areas for improvement
  • Ability to accept and apply feedback
  • Has a passion for continual learning


  • Experience working as a member of the HR team.
  • Familiarity with social services and related issues.
  • Experience working with learning management systems (LMS).
  • Bilingual (Spanish) preferred.


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.