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Lead Monitor

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896.  We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, and low-income housing as well as drug and alcohol rehabilitation.  Learn more at www.voala.org.

Responsibilities:

  • Provides reminders and prompts to veterans about respecting ho use rules and taking care of their ADLs (e.g. showering, eating , etc.) using respectful language, and refraining from punishment
  • Informs case managers and clinical team about rule violations and non-compliance and allows designated staff to counsel the individual on the matter and apply adverse consequences
  • Maintains and enforces check in/out procedure with residents and accounts for all clients' whereabouts on property
  • Performs hourly bed checks to ensure accountability and client safety and monitors camera surveillance at all times
  • Responds to emergencies by contacting police, hospital, and program manager
  • Oversees operations at the front desk including answering the phone and completing telephone intakes, providing referrals, assisting with client requests , monitoring front door, client medication (after hours/weekends), crisis intervention, etc
  • Completes daily shift reports to send to clinical team: such as case managers, program manager and operations coordinator
  • Provides leadership to team by delegating shift specific task and ensures that assignments are completed by team members
  • Completes additional duties as assigned

Requirements:

  • High school diploma or GED
  • 1 year experience in mental health, substance abuse treatment and/or homelessness
  • 1 year of experience in residential treatment setting preferred
  • Experience with Veterans preferred
  • If a recovering alcohol and/ or drug user, must have at least 1 year of continuous sobriety
  • Experience with administering prescription medications and drug/alcohol usage testing desirable
  • Respectful methods for reminding veterans about expectations and rules without engaging in argumentative behavior
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law