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Lead Case Manager -Whole Person Care - Compton

Adult Services | Compton, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Responsible for intake, assessments, service planning, service delivery, and goal attainment
  • Participates in defining procedures to enhance effectiveness and efficiencies of program operation; serves in key role for ground-level program start-up including strategic planning and program implementation
  • Manages day-to-day operations of case managers’ participant goals, objectives and treatment plans; maintains a limited caseload
  • Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
  • Provides assistance and linkages for ex-offenders and maintains case load
  • Meets with clients on a regular basis to establish goals, and action steps towards those goals, and to monitor and assess progress toward achieving housing goals
  • Develops and maintains inter-agency and community relationships
  • Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion
  • Assist with health system navigation, including:
  • Help making health appointments(primary care, specialty care, behavioral health, SUD treatment)
  • Accompaniment to health appointments
  • Assisting with understanding health care
  • Assist with social services navigation, including benefits and housing, as well as social supports, employment, legal, and compliance with Probation/Parole supervision, if applicable
  • Conduct comprehensive screenings and assessments  to develop a case plan
  • Provide crisis intervention if needed, and make referrals to appropriate community resources
  • Maintain complete client records, daily activity logs, mileage logs, CHAMP and other reports as directed
  • Other duties assigned


  • Bachelor's degree or equivalent combination of education and experience


  • 1 to 3 years experience working with homeless individuals
  • Demonstrate excellent computer skills with proficiency in Microsoft office
  • Excellent oral, written, organizational, and motivational skills

Other Preferred:

  • Must be comfortable and able to work with ex-offender population
  • Must have current valid California driver's license and clean driving record
  • Bilingual (Spanish) preferred


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law