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Lead Case Manager - (SSVF - OC)

Adult Services | Santa Ana, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Our SSVF Program (Supportive Services for Veteran Families) provides temporary housing assistance in conjunction with comprehensive case management to veterans with families who are homeless or are facing a housing crisis.


The SSVF Lead Case Manager reports to the Program Coordinator or Program Manager and will assist with the daily operations, arrange, coordinate, monitor and assure all delivered services by Case Management Team relevant to meeting the needs of SSVF program. In addition, the SSVF Lead Case Manager duties are summarized as:

  • Manage day-to-day operations of Case Managers' participant goals, objectives and treatment plans; maintains a limited caseload
  • Conducts weekly case conferencing and monthly case file audits to assure participants records are complete and accurate
  • Conduct comprehensive screenings and assessments with veterans to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Provide service linkages and support systems for veterans and their families, including for children and adolescents, to ensure identified needs are met
  • Make referrals to supportive services such as job developers, social workers and health care providers as deemed necessary
  • Develop support systems to meet veteran and family needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
  • May make home and field visits
  • Provide supportive counseling and advocacy for families; provides crisis intervention, if needed
  • Establish and maintain complete records as required
  • Receive, review, and process financial assistance requests with corporate office
  • Review and help maintain the upkeep and accuracy of file documentation
  • Provide training, supervision, and problem-solving guidance for difficult cases
  • Perform case reviews and oversee appropriate use of community advocacy and wrap around services by Case Managers
  • Combination of administrative/office duties and field/outreach work
  • Conduct crises intervention
  • Other duties as assigned



  • Bachelor’s Degree in social services or equivalent combination of education and  work experience


  • 1 - 3 years’ experience working as a Case Manager with veterans, people in recovery and/or homeless individuals

Special Skills Required to Perform this Position:

  • Demonstrated proficiency in MS Word, Excel, and internet usage
  • Ability to develop relationships with families as well as a wide variety of service stakeholders (schools, health and public benefit agencies)
  • Effective written and oral communications skills
  • Able to lift up to 25 pounds

Preferred Skills for this Position:

  • Experience in supervision or lead role
  • US Armed Forces veteran preferred
  • Bilingual (Spanish) preferred
  • Database experience (HMIS) preferred
  • Valid California driver’s license, insurance and reliable transportation
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.