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Lead Case Manager - (SSVF - LA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Our SSVF Program (Supportive Services for Veteran Families) provides temporary housing assistance in conjunction with comprehensive case management to veterans with families who are homeless or are facing a housing crisis.


The SSVF-LA Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of SSVF program. This includes assisting case managers in:  assessing and reassessing household needs, educating households on VA and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.

  • Review daily referrals and screenings of veteran families
  • Designates veteran households to case manager for intakes and ensures all supporting documents are verified
  • Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for SSVF services eligibility purposes
  • Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  • Provides support to case managers and veteran households through ongoing case conferencing, counseling, and advocacy
  • Refers veteran households to available VA/community providers for therapeutic, social, educational, and medical resources
  • Conducts crisis intervention as necessary
  • Monitors case managers on a regular basis to determine quality and effectiveness of services provided
  • Review cases with supervisor for veteran households requiring emergency assistance
  • Assure all SSVF assets and file documents are maintained and secure for all veteran households
  • Provides information and referrals for callers and walk-in veteran households
  • Develops, performs, and assists with workshops pertaining to veteran households needs
  • Participates and assists with outreach events
  • Other duties as assigned


  • Must have a minimum of 3 years’ experience working with veterans, people in recovery, homeless individuals, and/or related field
  • Demonstrated proficiency in MS Word, Excel, and internet usage
  • Ability to develop relationships with families as well as a wide variety of service stakeholders (schools, health and public benefit agencies)
  • Ability to lift up to 25 pounds

Additional Preferred:

  • Bachelor's degree from an accredited college or university preferred
  • Data Entry/HMIS is a plus
  • US Armed Forces veteran preferred
  • Bilingual (Spanish) preferred
  • Valid California driver’s license, insurance and reliable transportation
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.