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Lead Case Manager -(Pomona Hope for Homes Services Center)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


  • Manage day-to-day operations of the Outreach and Supportive Services case management team that assist participant goals, objectives and treatment plans: while maintaining a limited caseload
  • Develop Strategies with other Sanctuary staff to help identify, target, and provide support and resources for the homeless population served
  • Conducts weekly case conferencing and monthly case file audits to assure participants records are complete and accurate.
  • Conduct screenings, assessments, and development of ISPs, harm reduction and safety plans.
  • Take required steps to address health, educational, vocational, recreational, social, emotional and psychological needs of each participant
  • Monitor program compliance to funder and VOALA policies and required procedures; maintains documentation of all program procedures
  • Maintain and build partnership and coalitions with other community and government agencies providing relief of human trafficking victims



  • Bachelor’s Degree in social services, or related field or equivalent combination of education and work experience


  • Minimum of 1  year experience as a case manager in social services field or other related support services
  • Minimum of 2 years of experience in case management in the designated specialty (i.e., housing, benefits)
  • Demonstrate the ability to develop relationships with homeless, their families, and landlords, as well as a variety of service stakeholders (schools, health and public benefit agencies)
  • Demonstrate the ability to find solutions and solve problem
  • Experience and knowledge of treatment plan design and case management
  • Effective written and oral communication skills
  • Must be reliable and have the ability to multi-task
  • Must be able to communicate effectively and to write clearly to be able to complete required paperwork.
  • Must be able to work effectively with people from all walks of life with compassion, to be covered by VOA’s insurance carrier

Preferred for this Position:

  • Minimum of 4 years of experience with a diverse client base preferred
  • Database experience (HMIS) strongly preferred
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.