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Lead Benefits Specialist (DHS Benefits Advocacy LA)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities:

The Lead Benefits Specialist is responsible for:

  • Providing on-the-job training, mentor new and established employees and reinforce case management strategies within the agency
  • Resolve client and case manager problems encountered during daily operations and determine appropriate solutions
  • Assign and distribute work, review work for accuracy and completeness, return assignments with recommendations for proper completion, and provide assistance with managing workloads
  • Submit claims for various streams of government benefits including, but not limited to, disability, CAPI, and VA benefits
  • Communicate approval of claim to participant and any other providers currently working with the client to navigate governmental benefits programs
  • Identify additional services to which participants will be referred (such as housing, employment, education)and connect participants to those services through team members
  • Establish and maintain partnerships with employers and community contacts
  • Assist case managers with support and resources to aid them in achieving client goals outlined in Individual Service Plan
  • Case Manager/Benefits will be comfortable and adaptable in using different platforms to capture and store client records and data, managing and tracking claims from the initial filing to determination and appeals.
  • Will be responsible for recording data and ensuring that data is accurate

Requirements:

Education:

Bachelor's Degree in social work, social services, public administration, public health or related field (or a combination of education and experience may be considered)

Experience:

  • Experience submitting claims for Social Security, CAPI and VA Benefits
  • Strong Case Management skills and knowledge of available resources in the area
  • Valid California driver's license, insurance and reliable transportation

Special Skills Required to Perform this Position:

  • At least one year of experience  in benefits advocacy (2 years without degree); healthcare/benefits administration a plus
  • At least one year of case management experience connecting clients to resources; (2 years without degree)
  • At least one year of experience providing benefits to homeless individuals
  • Proficiency in Microsoft Office
  • Effective written and oral communications skills
  • Valid California driver's license and dependable transportation with adequate insurance
  • Understanding and demonstrated ability to navigate governmental benefit programs preferred

Preferred Skills for this Position:

  • SOAR and OVA Certified
  • Familiar with HMIS data system
  • Demonstrated experience providing services to participants from diverse backgrounds (ethnic/racial diversity,
  • LGBTQ community and varying socioeconomic histories)

VOALA is an Equal Opportunity Employer