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Lead Benefits Specialist (Benefits Advocacy - West Covina)

Adult Services | West Covina, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Lead Benefit Specialist will provide direct support to a team of Benefit Specialist. Duties will include direct assistance in writing/researching Medical Summary Reports (MSR), being able to identify any additional resources that a client may need or be eligible for. Being able to assist in the direct submission of a disability application such as SSI, SSDI, CAPI, and VA benefits. Qualified candidates will have experience providing direct services to people experiencing homelessness, with a background in benefits advocacy, including the ability to screen potential clients for benefits trough conducting through assessments.


The Lead Benefits Specialist is responsible for:

  • Providing on-the-job training, mentor new and established employees and reinforce case management strategies within the agency
  • Resolve client and case manager problems encountered during daily operations and determine appropriate solutions
  • Assign and distribute work, review work for accuracy and completeness, return assignments with recommendations for proper completion, and provide assistance with managing workloads
  • Submit claims for various streams of government benefits including, but not limited to, disability, CAPI, and VA benefits
  • Communicate approval of claim to participant and any other providers currently working with the client to navigate governmental benefits programs
  • Identify additional services to which participants will be referred (such as housing, employment, education)and connect participants to those services through team members
  • Establish and maintain partnerships with employers and community contacts
  • Assist case managers with support and resources to aid them in achieving client goals outlined in Individual Service Plan
  • Case Manager/Benefits will be comfortable and adaptable in using different platforms to capture and store client records and data, managing and tracking claims from the initial filing to determination and appeals.
  • Will be responsible for recording data and ensuring that data is accurate



  • Bachelor's Degree in social work, social services, public administration, public health or related field (or a combination of education and experience may be considered)


  • At least one year of experience in benefits advocacy (2 years without degree); healthcare/benefits administration a plus
  • At least one year of case management experience connecting clients to resources; (2 years without degree)
  • At least one year of experience providing benefits to homeless individuals
  • Experience submitting claims for Social Security, CAPI and VA Benefits

Special Skills Required to Perform this Position:

  • Strong Case Management skills and knowledge of available resources in the area
  • Proficiency in Microsoft Office
  • Effective written and oral communications skills
  • Valid California driver's license and dependable transportation with adequate insurance
  • Understanding and demonstrated ability to navigate governmental benefit programs preferred

Preferred Skills for this Position:

  • SOAR and OVA Certified
  • Familiar with HMIS data system
  • Demonstrated experience providing services to participants from diverse backgrounds (ethnic/racial diversity,
  • LGBTQ community and varying socioeconomic histories)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.