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Lead Benefits Specialist (Benefits Advocacy - West Covina)

Adult Services | West Covina, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The Lead Benefit Specialist will provide direct support to a team of Benefit Specialist. Duties will include direct assistance in writing/researching Medical Summary Reports (MSR), being able to identify any additional resources that a client may need or be eligible for. Being able to assist in the direct submission of a disability application such as SSI, SSDI, CAPI, and VA benefits. Qualified candidates will have experience providing direct services to people experiencing homelessness, with a background in benefits advocacy, including the ability to screen potential clients for benefits trough conducting through assessments.


The Lead Benefits Specialist is responsible for:

  • Support the Program Coordinator in managing initial submissions of disability applications, processing reconsiderations for any denied claims and processing appeals efficiently.
  • Monitor and evaluate clients’ progress and assist in improving client’s individual needs and service plan to insure best quality is being provided to clients.
  • Identify additional services to which participants will be referred (such as housing, employment, education) and connect participants to those services through VOALA programming or community service providers and partners
  • Coordinate with DMH, DHS, DMVA, and/or LASD (and other agencies) as needed to secure required records are process timely.
  • Follow up with providers to ensure all required documentation is received in a timely manner
  • Communicate approval of claim to client and any other providers currently working with the client to navigate governmental benefits programs


  • Bachelor's Degree in social work, social services, public administration, public health or related field
  • At least one year of experience in benefits advocacy (2 years without degree); healthcare/benefits administration a plus
  • At least one year of case management experience connecting clients to resources; (2 years without degree)
  • At least one year of experience providing benefits to homeless individuals
  • Experience submitting claims for Social Security, CAPI and VA Benefits
  • Strong Case Management skills and knowledge of available resources in the area
  • Proficiency in Microsoft Office
  • Effective written and oral communications skills
  • Valid California driver's license and dependable transportation with adequate insurance
  • Understanding and demonstrated ability to navigate governmental benefit programs preferred

Other Requirements:

  • SOAR and DVA Certified preferred
  • Familiar with HMIS data system
  • Demonstrated experience providing services to participants from diverse backgrounds (ethnic/racial diversity, LGBTQ community and varying socioeconomic histories)

VOALA is an Equal Opportunity Employer