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Job Developer/Case Manager, Lead (HVRP Burbank)

Adult Services | burbank, CA | Full Time

Job Description

About Us:

VOALA 

Helping Our Most Vulnerable Change Their Life Stories 

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.


HVRP Homeless Veterans Reintegration Program 

The HVRP - (AKA - Helping Veterans Receive Paychecks) program ensures that Veterans receive the employment and training services they need to get good jobs.  HVRP offers job counseling, resume preparation, job placement, and follow–up.  We serve male and female Veterans by offering supportive services as well as job counseling and training through various community partnerships. Program staff ensures that participants receive essential supportive services such as clothing, shelter, referral to medical or substance use disorder treatments, and transportation assistance — either within VOALA or at another agency in the community.


JOB SUMMARY AND PURPOSE

The Lead Job Developer/Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the Job Development team meet the needs of HVRP clients.  This includes assisting Job Developers in: assessing and reassessing client needs, educating HVRP clients on Program and community resource opportunities, developing employment and service plans, scheduling appointments, and providing necessary follow-up to ensure plans are progressing on schedule and needs are adequately being addressed.  The Lead Job Developer assists efforts to establish and maintain working relationships with employers, industry organizations, and public agencies to source job openings and secure employment and vocational training opportunities for veteran participants.  The position requires a combination of administrative/office duties and field/outreach work.



DUTIES AND RESPONSIBILITIES

  • Assign and monitor case load of team:
    • Review daily referrals and screenings of Veterans
    • Designates participants to Job Developer for intake and ensures all supporting documents are verified
    • Provides information and referrals for callers and walk-in Veterans
  • Monitors Job Developers on a regular basis to determine quality and effectiveness of services provided
    1. Review cases with Program Coordinator and Team
    2. Audit case file on a regular basis for completeness and accuracy
    3. Conducts crisis intervention as necessary
  • Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for HVRP services eligibility purposes
    1. Assure all HPRV assets and file documents are maintained and secure for all Veteran participants.
  • Develops an individualized employment plan with each participant
    • Conduct employability assessments of potential participants, this includes, but is not limited to assessing level of ability, readiness for work, physical and mental capabilities of participants, educational background, skills and identification of challenges and barriers to employment
    • Write complete and detailed individualized employment plans outlining activities and community referrals, with concise and clear goals to be tracked
  • Develops a service plan for each participant
    • Conduct comprehensive screenings and assessments with veterans to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate
    • Draft a Service Plan that complements the Employment Plan
  • Provide career counseling and job coaching, including labor market trends to job seekers, coordinating job skills training, as outlined in participant employment plan, 
    • Provide job readiness skills training (soft skills) in areas of resume preparation, interviewing and job search techniques
    • Arrange interviews with employers and working with participants on job retention issues
  • Develop and maintain working relationships with local employers, creating long-term permanent placement opportunities for program participants
    • Develop a resource base of employers committed to giving priority hiring attention to HVRP
    • Represent the interests of the agency, (Volunteers of America Greater Los Angeles) the program and its participants in outreach events, networking, and public relations opportunities, as assigned.
  • Develop and coordinate linkages with job skills training resources in high-demand fields
    • Coordinate with outside resources such as: EDD Worksource Centers, Department of Rehabilitation, Local School Districts and Community Colleges, various community and faith-based providers, Veterans Administration, and other Veteran social service and employment resources to ensure participants have access to available services to ensure success (this list is an example, not a restriction, any other resource that is available should be investigated).
  • Meet regularly with program participants, aiding their job search by scheduling interviews, referring job leads and community services to ensure participant success
  • Monitor and track job placement activities on a regular basis to ensure accurate and timely reporting of progress and completed milestones as required by funder.
  • Develops, performs, and assists with workshops pertaining to Veteran Employment needs
  • Participates and assists with outreach events
  • Other duties as required and is subject to change at any time.


ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions are those key requirements, specific tasks, and job duties of the position that are required on a regular basis (using action words such as perform, responsible for, deliver, develop, etc.).  

  • Assign and monitor case load of Job Development team.
  • Assessment and development of Individual Employment Plan and Service Plan.
  • Career Counselling and Job Coaching of participants.
  • Develop Relationships with local employers.
  • Develop linkages with other agencies/resources available to participants.
  • Capacity Building - meeting and motivating participant progress.
  • Monitor participants, track progress, timely report progress.
  • Other duties as required and is subject to change at any time.

 

Qualifications

EDUCATION
Formal education, diplomas, degrees, licenses and/or certifications.

  • Bachelor's degree or equivalent education and experience (4 years) in employment placement and vocational counseling activities.


EXPERIENCE
Type and number of years of directly related work experience.

  • Minimum of 3 years of experience as a case manager or job developer; 2 years working with a homeless population/clientele; and proven leadership qualities.


KNOWLEDGE
Principles or knowledge required for this position.

  • Skills in sourcing jobs, and cold calling potential employers.
  • Knowledge of local employment market.
  • Current California driver's license and clean driving record.


TECHNOLOGY SKILLS
Skills required to perform the essential functions of the position.

  • Microsoft operating system navigation, office, outlook, word, excel, power-point, internet browser.

SKILLS and ABILITIES
Skills and abilities required to meet the essential functions of the position – what one does.

  • Excellent interpersonal skills including relationship building.
  • Excellent oral and written communication skills.
  • Ability to conduct presentations to groups.
  • Negotiation skills.
  • Ability to work independently in the community and make sound, timely decisions.

INTERPERSONAL CHARACTERISTICS 

  • Client- focused, prompt, collaborative/team player, adaptable, communicator, organized, consistent, compassionate.

 
 Preferred Qualifications:  

  • Prior experience as a supervisor or team leader managing 2 or more individuals with diverse backgrounds.
  • Experience working with U.S Armed Forces Veterans or US Armed Forces veteran.
  • Bilingual in English and Spanish (written and verbal).


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.