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Intake Worker - (Pathways to Home)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Pathways to Home is a 14-Hour Emergency Year-Round Shelter serving the homeless population in Los Angeles and South Los Angeles. This program provides temporary shelter, onsite case management, a computer center, and permanent housing referrals.


The Intake Worker:

  • Responsible for keeping records of incoming clients in logs and HMIS system
  • Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork
  • Greets clients, guests and visitors; notifies appropriate employee and maintain needed logs and other paperwork; assigns client to a case manager
  • Assists clients with clothing needs; distributes meals and meal tickets to clients
  • Prepares and generates daily reports; analyses data and prepares special reports as needed
  • Other duties as assigned


  • High school diploma or GED
  • Must be able to pass a drug test (except when undergoing documented medical treatment)
  • Minimum of 1 year of experience as an intake specialist
  • Training in and working knowledge of HMIS
  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds

Additional Requirements:

  • Proven familiarity with homelessness and related issues a plus
  • Must have access to reliable transportation
  • Computer literate (typing 30 words per minute)
  • Bilingual preferred

VOALA is an Equal Opportunity Employer