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Intake Specialist - (Pathways to Home/ SLAWC)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Pathways to Home is a Year-Round Shelter serving the homeless population in Los Angeles and South Los Angeles. This program provides temporary shelter, onsite case management, a computer center, and permanent housing referrals.


The Intake Specialist:

  • Responsible for understanding how to provide lead with accurate bed accountability and contractual bench mark updates through active bed management
  • Deliver exceptional customer service to participants through maintaining professionalism and positive attitude while communicating with participants and outside agencies
  • Responsible for completing accurate intake assessments and intake relaying programmatic expectations to incoming participants
  • Maintain compliance to HIPPA, crisis intervention techniques, documentation protocols, and file logistics
  • Maintain an ethical standard of care though participant first model and continuing education of HIPPA applications
  • Proficiency in incident reporting, documentation standards, de-escalation, intersection with other departments
  • Performing clerical duties such as filing, copies, file breakdown, and file management
  • Other duties as assigned


  • High school diploma or GED
  • At least 1 year of training in and working knowledge of HIMlS
  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds

Preferred Skills for this Position:

  • 1 year in human services profession, with work in population specific arenas (such as homelessness, drug and alcohol treatment, mental health, trauma)
  • Database experience
  • Computer literate
  • Typing 30 words per minute   
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.