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Intake Specialist - (Pathways to Home/ SLAWC)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Pathways to Home is a Year-Round Shelter serving the homeless population in Los Angeles and South Los Angeles. This program provides temporary shelter, onsite case management, a computer center, and permanent housing referrals.


The Intake Worker:

  • Completes intakes and assessments on all new participants
  • Maintaining confidential files
  • Monitors status of bed availability
  • Responsible for keeping records of incoming clients in logs and HMIS system
  • Assists clients with obtaining case management, benefits and WorkSource services as well as other shelter services; assists with necessary paperwork
  • Greets clients, guests and visitors; notifies appropriate employee and maintain needed logs and other paperwork; assigns client to a case manager
  • Assists clients with clothing needs; distributes meals and meal tickets to clients
  • Prepares and generates daily reports; analyses data and prepares special reports as needed
  • Other duties as assigned


  • High school diploma or GED
  • Minimum of 1 to 2 years of experience using HMIS
  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds

Additional Requirements:

  • Must have access to reliable transportation
  • Computer literate (typing 30 words per minute)

VOALA is an Equal Opportunity Employer