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Intake Specialist (Pathways to Home)

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Pathways is the largest homeless shelter in Los Angeles, providing a diverse group of services. Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, JWCH Mobile Clinic, Department of Health Services, USC-HIV Study/Prevention.


The Intake Specialist:

  • Completes intake and assessments on all new participants
  • Maintaining confidential files
  • Monitors status of bed availability
  • Responsible for keeping records of incoming clients in logs and HMIS system
  • Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork
  • Greets clients, guests, and visitors; notifies appropriate employee and maintains needed logs and other paperwork; assigns client to a case manager
  • Assists clients with clothing needs; distributes meals and meal tickets to clients
  • Prepares and generates daily reports; analyses data and prepares special reports as needed


  • High School diploma or GED
  • Minimum of I - 2 years of experience using HMIS
  • Training in and working knowledge of HMIS
  • Proven ability to interact positively with diverse groups of client population with varying education and economic backgrounds.

Additional Requirements:

  • Computer Literate
  • Typing 30 words per minute
  • Proven familiarity with homelessness and related issues a plus
  • Bilingual preferred


VOALA is an Equal Opportunity Employer