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Intake Specialist Operation Porchlight

Adult Services | Pomona, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


The VOALA Rapid Re-Housing Program provides temporary rental assistance, intensive case management, and supportive services to assist chronically homeless families with multiple barriers to sustainable housing.


The Intake Specialist is the initial contact with the potential client seeking supportive services.   This position is responsible for intake processes including intake assessments, roster reporting, bed management, potential exit reporting while remaining in compliance with ethical standards of care, including HIPAA, supporting clinical efforts  through use of motivational interviewing, de-escalation, and crisis intervention techniques.


  • Completes intake and assessments on all new participants
    • Monitors status of bed availability
    • Greets clients, guests, and visitors; assigns client to a case manager, and directs clients to appropriate support staff.
  • Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork
  • Responsible for keeping records of incoming clients in logs and HMIS system, maintaining client file confidentiality
  • Assists clients with clothing needs; distributes meals and meal tickets to clients
  • Prepares and generates daily reports; analyzes data and prepares special reports as needed



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  1. High School Diploma or GED


  1. One year experience as an Intake Worker, or related social services work.


  1. Program standards of operations
  2. Understand methods of clinical engagement
  3. Creating confidential case files.


  1. Basic Microsoft operating system navigation: Office, Outlook, MS Word, Excel, PowerPoint.  Database entry and management.


  1. Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  2. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  3. Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards


  1. Build rapport with those encountered in all aspects the work day.
  2. Build trust, act trustworthy
  3. Active listening (reflective listening)
  4. Follow instructions and VOALA procedures
  5. Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  6. Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  7. Apply principles of professional boundaries and ethics to on the job situations


  1. Associates Degree in social services related discipline.
  2. Familiarity with HMIS


  • Choice of 3 medical insurance plans
  • Choice of 2 dental insurance plans (one plan for employee only; has no premium)
  • Vision insurance plan
  • Voluntary Supplemental Coverage
  • Accidental Injury Coverage
  • Hospital Care Coverage
  • Critical Illness Coverage
  • Pet Insurance
  • Paid vacation time
  • Paid sick time
  • 10 company paid holidays
  • Company funded 401a retirement pension plan
  • Optional employee contribution to 403b retirement savings plan
  • Life and AD&D insurance
  • Programs to maintain your health and well-being
  • Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
  • Company funded Short-term Disability Insurance (STDI) Insurance
  • Company funded Long-term Disability Insurance (LTD)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.