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Instructional Designer Learning and Development

Corporate | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


As part of the Learning & Development team, the Instructional Designer I performs training design, development, utilization, and evaluation of processes and resources for learning.  The Instructional Designer shall develop courses and training materials such as teaching manuals and student guides, in close coordination with the Program and Training team leadership.  The ideal candidate has experience developing training in public health administration or related field.


  • Support Instructional Design Planning and Analysis
    1. Conduct needs assessments for various VOALA programs and departments
    2. Conduct learner analyses to match training materials to identified needs
    3. Assist the design of curricula and training materials to address identified needs
  • Design and Development Tasks
    1. Develop instructional materials as directed
    2. Evaluate and assess instruction and its impact.
  • As directed, conduct training events and programs
    1. Instructor-led training
    2. Train-the-Trainer
  • Other tasks as may be required to support organization’s learning and development




  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Associate’s degree in training and development, human resources, education, instructional design, business administration or a social science, such as educational or organizational psychology; OR Equivalent combination of education and work experience (Two years).


  • One year of experience designing instruction or other similar role.


  • Knowledge of business communication.


  • Demonstrated computer proficiency; including word processing, spreadsheet creation, and education/development software.


  • Strong organization, prioritization, and time management skills
  • Communicate effectively in visual, oral and written form.
  • Apply current research and theory to the practice of instructional design.
  • Update and improve one’s knowledge, skills and attitudes pertaining to instructional design and related fields.
  • Apply fundamental research skills to instructional design projects.
  • Has a dedicated approach and strong understanding of policy and goals regarding learning


  • Demonstrated ability to work well with others – on own team and across departments
  • Positive, roll-up-your-sleeves attitude that views challenges as opportunities
  • Solid commitment to making sure things are done right and on time
  • Comfortable with ambiguity and able to identify areas for improvement
  • Ability to accept and apply feedback
  • Is a quick-witted person eager to learn, with an eye for details


  • Experience working with public health administration or related field
  • Familiarity with social services and related issues
  • Previous work with online training portals/systems
  • Bilingual (Spanish) preferred.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government  and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.