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Information Technology Support Specialist

Information Technology | Los Angeles, CA | Full Time

Job Description

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Corporate

Serving those who serve others – Supporting over 120 social service programs with responsive administrative and logistical efforts

JOB SUMMARY AND PURPOSE

The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.  The IT Support Specialist supports both Corporate headquarters, and remote program locations.

DUTIES AND RESPONSIBILITIES

The Information Technology Support Specialist performs the following duties:

  • Installs components, analyzes and diagnoses problems and repairs systems
  • Assists to plan and maintain computer infrastructure for office and classroom systems
  • Works with Corporate IT Operations Manager to implement new hardware/software applications
  • Maintains currency on software applications, expert on IT systems in use at VOALA
  • Train corporate and program staff in new program applications; provides ongoing training and technical assistance to staff
  • Oversee 3rd party technicians and consultants as needed
  • Other duties as required and is subject to change at any time

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • Associates Degree in Computer Science or related field Or Two years of IT-related experience

EXPERIENCE:

  • Three years of progressively responsible experience in PC hardware

KNOWLEDGE:

  • Knowledge of Windows and various platforms, audio-video, data communication, and LAN/WAN topology
  • Knowledge of voice over IP
  • Knowledge of Apple OS and Hardware
  • Strong verbal and written communication skills
  • Knowledge of audio-video equipment

TECHNOLOGY SKILLS:

  • Professional IT hardware installing and maintenance skill
  • Superior skill in software applications

SKILLS AND ABILITIES:

  • Strong verbal and written communication skills
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards

COMPETENCIES:

  • Ability to sit for long period of times and lift boxes up to 50lbs frequently
  • Must have access to an automobile with adequate insurance coverage and a valid California driver's license

PREFERRED QUALIFICATIONS:

  • Bachelor's Degree in Computer Science
  • Experience in troubleshooting PC applications (software)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.