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Information Technology Support Specialist

Adult Services | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at


Serving those who serve others – Supporting over 120 social service programs with responsive administrative and logistical efforts.


The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.  The IT Support Specialist supports both Corporate headquarters, and remote program locations.


  • Installs components, analyzes and diagnoses problems and repairs systems
  • Assists to plan and maintain computer infrastructure for office and classroom systems
  • Works with Corporate IT Operations Manager to implement new hardware/software applications
  • Maintains currency on software applications, expert on IT systems in use at VOALA
  • Train corporate and program staff in new program applications; provides ongoing training and technical assistance to staff
  • Oversee 3rd party technicians and consultants as needed
  • Other duties as assigned



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Associates Degree in Computer Science or related field.
  • Or  Two years IT-related experience 


  • Three years’ progressively responsible experience in PC hardware 


  • Knowledge of Windows and various platforms, audio-video, data communication, and LAN/WAN topology
  • Knowledge of voice over IP
  • Knowledge of Apple OS and Hardware
  • Strong verbal and written communication skills
  • Knowledge of audio-video equipment


  • Professional IT hardware installing and maintenance skill
  • Superior skill in software applications 


  • Strong verbal and written communication skills
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Ability to sit for long period of times and lift boxes up to 50lbs frequently
  • Must have access to an automobile with adequate insurance coverage and a valid California driver's license 


  • Bachelor's Degree in Computer Science
  • Experience in troubleshooting PC applications (software)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.