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Information Technology Support Specialist

Information Technology | Los Angeles, CA | Full Time

Job Description

About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities:

  • Provides support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance
  • Installs components, analyzes and diagnoses problems and repairs systems
  • Assists to plan and maintain computer infrastructure for office and classroom systems
  • Works with Corporate IT Operations Manager to implement new hardware/software applications
  • Train staff in new program applications; provides ongoing training and technical assistance to staff
  • Oversee 3rd party technicians and consultants as needed
  • Other duties as assigned

Requirements:

  • Bachelor's Degree in Computer Science (Preferred)
  • Minimum 3 years progressively more responsible experience in PC hardware
  • Knowledge of Windows and various platforms, audio-video, data communication, and LAN/WAN topology
  • Knowledge of voice over IP
  • Knowledge of Apple OS and Hardware
  • Strong verbal and written communication skills
  • Knowledge of audio-video equipment
  • Ability to sit for long period of times and lift boxes up to 50lbs frequently
  • Must have access to an automobile with adequate insurance coverage and a valid California driver's license
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.