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Human Resources Generalist

Human Resources | Los Angeles, CA | Full Time

Job Description

About Us:

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


The Human Resources Generalist works in support of HR Department in general, as well as assisting Employee Relations efforts by providing the support necessary to maintain daily Employee Relations functions as well as employee relations project support as VOALA continues its growth.  This is an individual contributor role, with opportunities for professional growth in Employee Relations.  This is a hands-on position that may be involved in front-line interaction with program managers and staff in communications, coaching and relationship building.

The HR Generalist will provide a hands-on presence by:

  • Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
  • Conducting workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department
  • Assist with compliance and program audits
  • Support the employee relations team with investigations, written warnings, and documentation
  • Conducts basic investigations, applying the verification and resolution of facts and issues in matters affecting disciplinary actions, grievances, appeals, and complaints, refers complex matters to HR Employee Relations Specialist or Senior Manager of Employee Relations as required
  • Participates in training employees and managers in HR Policy, Compliance, and best practices
  • Is a resource for HR Service team


  • Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
  • Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
  • Assist compliance and program audits
  • Support the employee relations team with investigations, written warnings, and documentation, conducts limited investigations
  • Review documentation to ensure it is complete and organized
  • Resolve telephonic inquiries from employees
  • Other duties as required and is subject to change at any time.



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)


  • Minimum two years of general Human Resources work experience in a large organization (500+ employees)


  • Working knowledge of California and Federal employment laws and requirements
  • Working knowledge of progressive discipline and conflict resolution.
  • Working knowledge of investigation techniques and due process requirements
  • Understanding of VOALA mission, and ethos as a “second-chance” employer


  • Intermediate skill with Word, Excel, Outlook, and PowerPoint.
  • Intermediate skill with Web-based applications and databases, specifically HRIS and Timekeeping programs


  • Ability to maintain balance and objectivity in stressful situations.
  • Ability to manage time efficiently and close assigned cases within established timeframes.
  • Demonstrated strong oral and written communication skills
  • Demonstrated strong interpersonal skills; relationship building skills
  • Systematic and organized approach to projects and day-to-day responsibilities
  • Ability to work independently
  • Demonstrated ability to be flexible and able to adapt to changing priorities
  • Ability and desire to work with people from various backgrounds and/or limited English capabilities at all levels within an organization – front line staff to senior leaders
  • Ability to develop relationships with a variety of stakeholders
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative employees in a service oriented, second-chance non-profit organization.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • PHR or SHRM-CP
  • Two years of Experience in Employee Relations
  • Professional level human resources and/or employee relations experience in large complex organizations
  • Experience with Timekeeping programs and NovaTime a plus
  • Bilingual (Spanish)

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify as required by the federal government  and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.