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Human Resources Compliance Employee Relations Specialist II

Corporate | Los Angeles, CA | Full Time

Job Description

About Us:


Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.  VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

Human Resources - Corporate

Serving those who serve others.  The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.


The Human Resources Compliance / Employee Relations Specialist II directly supports the Senior Manager of Employee Relations and the Senior Director for HR to create and maintain a compliance program that provides HR legal/regulatory/contract compliance oversight, ensuring risk prevention as well as risk mitigation for VOALA, SCADP and other affiliates.  Concurrently the position supports the Senior Manager for Employee Relations in performing employee relations tasks.  The HR Employee Compliance / Employee Relations Specialist shall devote 70% of work efforts to Compliance requirements, and 30% work effort towards Employee Relations tasks.  This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff – in communications, coaching and relationship building. This is an individual contributor role.


Compliance tasks include:

  • Creating systems and processes to ensure continuous contractual and grant HR requirements compliance, including reviewing grants with Senior Director for HR, and coordinating program audits
    1. Point person on all HR related audits
    2. updates systems, policy, procedures, and postings to ensure compliance and audit readiness,
    3. recording notes from audits for future improvements and creating action plans (with accountability) for implementation with the responsibility to ensure the improvements occur for VOALA, SCADP, and affiliates
    4. ensures systems for compliant employee records and timely responses for legal actions, such as record requests
    5. ensures compliance with all grants and contracts for employment related requirements
    6. Leads and oversees the volunteer orientation and program
  • Creates, manages, reviews and monitors all employment and workplace policies, procedures, handbook, documents, and practices working with ER team, Senior Director, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates
  • Follows procedure and process to have all policies approved prior to dissemination
  • Assesses gaps and opportunities for improvement of policies and processes relating to HR compliance and recommend practical solutions for VOALA, SCADP, and affiliates.  
  • Under the direction of the Senior Director or Senior Manager Employee Relations, ensures timely communication and dissemination of policy and/or legal/regulatory changes or updates to leadership, management, and supervisory staff; partners with Orientation and On-boarding team to ensure quality dissemination of policy information to all employees, interns, and volunteers for VOALA, SCADP, and affiliates


Employee Relations tasks include:

  • Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
  • Conducting workplace investigations and fielding employee concerns
  • Coaching leaders, managers, and supervisors in policy implementation, performance management, and other HR initiatives
  • Becoming a key part of positioning the HR department as a strategic partner to continuing program and corporate growth and change.
  • Providing training and facilitated workshops in HR Policy, compliance, and best practices in leadership development



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Valid California driver license and access to dependable transportation with adequate insurance


  • Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)


  • Minimum five years of hands-on experience in an HR employee relations position
  • Minimum of two years of direct hands-on experience in compliance/audit work in a large organization (500+ employees)
  • Experience must include a minimum of two years of Employee Relations experience in a large (500+ employees) organization


  • Comprehensive knowledge of California and Federal employment laws and requirements
  • Strong knowledge of HR compliance requirements in California
  • Strong knowledge of evaluation procedures, progressive discipline, and conflict resolution.
  • Strong knowledge of investigation techniques and due process requirements
  • Understanding of VOALA mission, and ethos as a “second-chance” employer.


  • Strong knowledge of Word, Excel, Outlook, and PowerPoint.
  • Working skill with Web-based applications and databases, specifically HRIS and Timekeeping programs 


  • Ability to maintain balance and objectivity in stressful situations.
  • Ability to manage time efficiently and close assigned cases within established timeframes.
  • Demonstrated strong oral and written communication skills
  • Demonstrated strong interpersonal skills; relationship building skills
  • Strong project management skills
  • Systematic and organized approach to projects and day-to-day responsibilities
  • Proven ability to work independently and productively
  • Proven experience communicating change initiatives to highly-diverse employee populations
  • Proven ability to conduct presentations in front of small and large groups on a variety of topics (training, benefits, etc.)
  • Excellent investigative and research skills
  • Dedication to HR compliance and regulatory matters, stays current with regulations, laws, standards, and regulations for federal, state (California), and local areas.
  • Excellent interpersonal, verbal, and written communication skills including clear and concise articulation of recommendations and conclusions; organizes ideas clearly and logically
  • Ability to listen attentively to people's ideas and concerns with the ability to build effective, trusting relationships; ability to defer judgment on what someone is saying and, instead, focuses on finding out more; focuses on individual circumstances that are driving someone's behavior and adapts responses accordingly
  • Is methodical, diligent, detail oriented, and accurate with outstanding project management and planning abilities.
  • Has ability to effectively set priorities, organization and management of work including time management skills, handle multiple tasks, and make decisions to ensure work is completed under time constraints while meeting and/or exceeding all deadlines and expected outcomes
  • An analytic mind that is able to determine the complexity of procedures and regulations and to accurately interpret data and reports
  • Keeps matters confidential and uses ordinary tact and courtesy while safeguarding confidentiality
  • Problem solving: Ability to think beyond the immediate issue to look at root cause of behavior/issue; uses good judgment in sharing information and maintaining confidentiality. Resolves problems in a systematic, step-by-step way
  • Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative employees in a service oriented, second-chance non-profit organization.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Experience with NOVATime and Ulti-Pro a plus
  • Ability to speak and understand Spanish


Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.